Supervisor, Store Operations

About the Brand

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service—a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

About the Role

As a Supervisor, Store Operations in our shops, you are the store's central nervous system. You are responsible for overseeing and ensuring the smooth and efficient day-to-day operations of the store. You will lead, motivate, and manage operations associate(s) while maintaining our high customer service levels and operational excellence. This is an hourly, non-exempt position.

Responsibilities

• Lead and supervise operations associates, ensuring they meet performance standards, are well-trained, and uphold our high customer service levels.
• Ensure store operations run smoothly, set clear daily/weekly priorities for operations team and individuals.
• Assist store managers to set operations team weekly schedules and PTO based on company needs.
• Review weekly metrics with operations associates and use critical thinking and creative solutions to meet metrics within your store.
• Manage communication with your HQ partners and store managers.
• Manage the receipt of daily incoming and outgoing products from a systematic standpoint:
  • Customer Direct Shipments
  • Current Product Replenishment/New Product Releases
  • Store-to-Store Product Reallocation
  • Inventory Adjustments: MOS (Marked Out of Stock) and RTV (Return to Vendor)
• Manage omni-channel order fulfillment from your store.
• Manage and lead the store's annual Physical Inventory audit.
• Manage inventory integrity through daily enterprise cycle counts, variances, and inventory audits.
• Manage the verification of daily returns.
• Manage and report stock levels (overages, deficits, end-of-season) to appropriate teams.
• Execute and lead efficient sale prep and end-of-sale processes.
• Plan, design, and reorganize stock room layout to improve storage efficiency and ease of access when inventory levels increase/decrease.
• Daily monitoring and ordering of all necessary store supplies.
• General store support (as needed).

Requirements

• A self-motivated, problem solver outlook with a "no task is too small" attitude.
• The ability to work comfortably and efficiently in a fast-paced startup environment.
• Strong communication and interpersonal skills.
• The ability to identify workload needs, create priorities, and delegate accordingly.
• A proactive mindset that brings new ideas and solutions to the team.
• A desire to always work towards continual improvement.
• An entrepreneurial spirit and enthusiasm for personal growth.
• Exceptional interpersonal skills leading to cross-functional relationships.
• The ability to execute enterprise-wide processes in a highly organized and proficient manner.
• General knowledge of menswear/womenswear fabric, garment construction, and styling.
• A flexible, positive, and creative mindset with the ability to work under pressure.
• The ability to anticipate opportunities to drive business and build morale.
• Creating a welcoming environment that is centered around a team-based culture.
• Reflects our core values of Hopefulness, Helpfulness, Hospitable, Hard Work, Nimble, Honest and Humble.