Supervisor, Station Operations (PDX)

About the Company

McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals bring a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive. Our values include Safety, Mutual Respect, Service, Accountability, Integrity, and Pride.

About the Role

The Operations Supervisor is a critical role in ensuring that McGee Air Services delivers best-in-class ground handling services. This position monitors operational performance, supervises McGee teammates, and fosters an environment where safety, team member engagement, and operational performance are paramount. The Operations Supervisor anticipates operational needs, makes adjustments to respond to challenges, and provides leadership with information to ensure a successful operation.

This role collects operational and safety information and translates it into briefings, reports, and formal documentation for team members, leadership, and customers. Operational Supervisors will be hired into specific functional areas, such as Ramp, Fleet, or Safety, and responsibilities may vary accordingly.

Responsibilities

• Establish and maintain a culture that encourages communication, where all team members feel valued, connected, and engaged in the success of the operation.
• Dispatch, assign work, monitor ramp operations, fleet performance, and baggage transfer operations.
• Coach, guide, and mentor team members to ensure safety and operational metrics are met.
• Prepare and present safety and operational briefings both internally to McGee and externally to customers.
• Partner with other supervisors and leadership to ensure effective balancing of tasks and coverage.
• Act as liaison between McGee Air Services and customers, representing McGee in briefings with customer Managers on Duty to plan for irregular operations, tows, extra flights, and other special situations.
• Conduct investigations and collect required information on operational and safety metrics.
• Assist in safety incidents, ensuring documented follow-ups, lessons learned, mitigations, and corrective action plans are managed and implemented.
• Actively observe operations to identify areas of improvement in safety, training, and operations.
• Prepare and communicate various performance reports to team members and leadership, including shift reports, performance data, missed metric summaries, mitigation plans, safety incidents, equipment status, and staffing information.
• Monitor staffing during start times and coordinate, support, and communicate re-balancing of operational crews.
• Perform required audits, investigations, and participate in or lead disciplinary actions.
• Evaluate individual and team performance, coach, and counsel to support employee growth and operational performance, and document discussions and improvement plans.
• Promote and maintain a culture of safety and mutual respect at all times.
• Ensure that equipment is available, maintained, and operated safely, including daily inspections and removal from service when necessary.
• Foster an inclusive, engaging, and high-performance culture that demonstrates McGee’s values.
• Recognize and celebrate individual and team performance.
• Perform other duties as assigned.

Qualifications

• Two (2) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations (preferred).
• Highly self-motivated with the ability to juggle multiple tasks in a fast-paced environment.
• Excellent communication skills.
• Ability to diffuse tense and/or stressful situations and workplace conflicts.
• Experience coaching and counseling team members on performance-related issues (preferred).
• Skilled in all aspects of aircraft servicing, loading, baggage, and cargo handling.
• Able to lead, motivate, and successfully communicate with a diverse workgroup.
• Proven ability to direct the work of others in a positive way.
• Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance, including background criminal history check, drug screen, and fingerprinting.
• Ability to lift up to 75 pounds on a frequent basis.
• Ability to push a wheelchair with a passenger who may weigh over 200 pounds.
• Flexibility to work varied shifts, weekends, and holidays.
• High school diploma or equivalent (preferred).
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.

Pay

$30.60–$36.39/hour. Compensation is determined by several factors, including location, relevant experience, skill level, and internal equity. Note: we don’t typically hire above midpoint.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Company-provided life insurance.
• Opportunity to earn additional pay each quarter based on performance.
• Generous holiday pay and paid time off.

Some benefits may vary based on location, employment status, or length of employment.