Supervisor Staffing

Responsibilities

• Ensures that the Staffing coordinators comply with hospital established policies and procedures and meet job expectations and standards.
  • Oversees staffing office operations to resolve problems, instruct staff and utilize feedback from Nursing Leadership to improve the staffing office processes.
  • Tracks and reports staffing data to provide measurements and help determine outcomes as directed.
  • Identifies training needs. Provides group and one-on-one training and feedback as necessary. Ensures that staff continually demonstrates and develops appropriate skills to perform the job.
  • Addresses acute workflow problems, and works to continually improve process.
  • Monitors and reports on standards of behavior and performance and reports them to the Director of Nursing Resources and Finance.
  • Proactively addresses employees who fail to meet performance standards.
  • Reviews all staffing discrepancies and monitors for accuracy, providing intervention as necessary.
  • Represents the needs of the Staffing Coordinators in discussions and meetings with the Director of Nursing Resources and Finance.
  • Maintains presence at work and availability as required by the nature of the duties of the position.
  • Identifies and recommends improvements in process and procedure.
• Assists with human resource management within the department to achieve quality services and positive employee relations.
  • Implements and communicates Human Resources policies and procedures in a fair and consistent manner.
  • Collaborates with the Director of Nursing Resources and Finance on timely employee performance appraisals.
  • Assists with employee discipline procedures with appropriate documentation according to Hospital policy.
  • Assists with interviewing qualified employees for employment according to Hospital policy and employee relations laws.
  • Responsible for Staffing Coordinator orientation, and training.
  • Provides and documents ongoing training for employees (including orientation and inservices) to optimize staff effectiveness and meet Vassar Brothers Medical Center.
• Schedules Staffing Coordinator and Unit Secretary support in order to provide appropriate coverage according to department, hospital and workflow requirements.
  • Develops monthly schedules for all Staffing Coordinators and Unit Secretaries to ensure adequate coverage of the staffing office and Nursing Units.
  • Oversees input into the ANSOS scheduling system.
  • Affords assistance with scheduling all time off and work assignments including yearly vacation planning in an equitable manner and in accordance with the 1199 contract agreement.
  • Affords assessment of daily staffing needs and adjusts staffing numbers as needed.
  • Affords assistance to Staffing coordinators to make phone calls to fill required shifts.
  • Approves all time off requests in collaboration with the Director of Nursing Resources and Finance.
  • Holds knowledge of ANSOs position control to assist in assigning all new employees’, interdepartmental transfers and agency staff into computer database as requested.
• Assumes responsibility for developing and maintaining an environment which supports service excellence and serves as a guest relations coordinator.
  • Exemplifies excellent customer relations in interactions with staff, visitors, employees, and serves as a positive role model through initiative, involvement and availability.
  • Works as an effective member of the management team through support and cooperation with others.
  • Develops with every employee, teamwork specific behaviors (as stated in the SPIRIT principles) that lead to service excellence; initiates recognition of service excellence behaviors, through nominations to Hospital Recognition programs (Service Excellence, Employee of the Month) and ongoing reinforcement (Catcher Coupons, Thank Accounts); holds employees accountable on an ongoing basis for maintaining acceptable service excellence behaviors.
  • Maintains the effectiveness of employees' customer relations behaviors and provides feedback (both positive and negative) in a timely and constructive manner.
  • Maintains confidentiality of employees and department information.
  • Assures that telephone communication is courteous (following the AIDET initiative), prompt and supports customer service philosophies.
• Assumes responsibility for communication within the department to ensure that information is shared for effective operations and to promote positive employee relations.
  • Seeks clarification, listens and conveys information clearly, in written and verbal forms.
  • Collaborates as an effective liaison between the staffing office and all hospital departments.
  • Investigates and responds appropriately to all complaints and takes effective corrective action when necessary.
  • Demonstrates ability to identify and resolve interpersonal or professional conflicts when dealing with members of the organization.
  • Demonstrates tact, courtesy and a positive approach to communication and interaction with other employees, visitors and the public.
  • Presents the department and Vassar Brothers Medical Center in a positive manner.
  • Reveals or relates no information regarding employees to others except in accordance with Vassar Brothers Medical Center policy.
  • Develops and sustains open lines of communization with employees by sharing information about hospital-wide issues, by listening to employee concerns and responding in a timely and caring fashion.
• Staffing Office Administration: Maintains proper level of office supply inventory and coordinates required maintenance of office area.
  • Maintains office supplies on a regular basis to ensure adequacy of inventory.
  • Prepares and processes order/purchase requisitions for all office supplies and equipment as needed.
  • Signed in all items as they are received and verify accuracy of deliveries and stocks supply cabinet promptly.
  • Contact Purchasing Department/IS regarding preparation of equipment.
  • Contact Environmental Services or Engineering regarding the repair/maintenance for equipment in the Nursing Resources Department.

Qualifications

• Education: High School diploma or equivalent is required. Associates degree is preferred.
• Experience: One year, supervisory /management experience is preferred.
• Licenses: None.