Supervisor - St. Matthews, KY

About the role

Supervisor position in St. Matthews, KY, reporting to the Site Manager. This is a hands-on leadership role in a high-volume, multimillion-dollar car wash operation. You will help lead daily operations, coach and support team members, deliver an excellent customer experience, maintain clean and professional facilities, promote SpeedPass membership sales, solve problems quickly, and help keep the site running safely, efficiently, and successfully. Ideal for candidates with experience in retail, restaurants, hospitality, customer service, sales, shift leadership, team management, or operations who want to build a long-term career with a growing company.

Responsibilities

• Own site cleanliness: inside, outside, equipment, vacuum, lot – everything should meet “SpeedWash Clean” standards
• Lead and train the team to confidently talk about wash packages, features, and benefits, and turn guests into loyal SpeedPass members
• Serve as on-site expert on daily operations: opening/closing, staffing, chemical levels, preventative maintenance, wash quality, and customer flow
• Keep everyone safe by following and enforcing all safety procedures and holding the team accountable
• Solve problems early – spot small issues with equipment before they become big problems that could shut the site down
• Support the Site Manager with day-to-day decisions, coaching team members, and stepping up whenever leadership is needed

Requirements

• Confident and comfortable overseeing a busy, fast-paced site
• Take pride in how your workplace looks and operates
• Coachable, eager to learn, and open to feedback
• Enjoy training and motivating others to sell and serve customers better
• Strong problem-solving skills – notice issues early and take action
• Clear communication in English with customers and team members
• Spanish fluency is a big plus – many guests and team members appreciate bilingual leaders
• Understand that safety comes first – for people, cars, and equipment
• Willing to go the extra mile – staying late, jumping in to help, doing what it takes to keep standards high
• Previous experience in customer service, retail, restaurant, or other fast-paced environments (leadership experience a plus)
• Ability to work a flexible schedule, including some weekends and evenings
• Comfortable working outdoors and on your feet
• Reliable transportation and strong attendance

Benefits

• Access to MEC health coverage plus dental and vision plan options
• Paid Time Off
• Regular performance reviews with clear feedback, real growth, and open conversations
• 2 free car washes per week
• Regular team building events
• 5 free uniforms provided

Pay

$16–$18 per hour plus commission; bi-weekly pay.

Schedule

Flexible schedule including weekends and evenings; comfortable working outdoors and on your feet.