Supervisor - Solid Waste Services Operations

About the role

This position provides operational leadership and support for the Operations Division. The primary purpose of this role is to serve as an extension of the Operations Assistant Director during absences or alternative shift coverage while ensuring safe, efficient, and effective operations.

Responsibilities

• Supervises and manages assigned staff, including hiring, training, scheduling, performance management, employee development, and disciplinary actions
• Oversees daily solid waste collection operations, ensuring services are delivered safely, efficiently, and in compliance with applicable regulations, policies, and procedures
• Solves escalated customer concerns, monitors operational performance, and implements process improvements to enhance service delivery and operational effectiveness
• Manages projects and programs by developing work plans, monitoring budgets and timelines, allocating resources, and providing status updates and performance metrics
• Analyzes operational data, identifies service gaps and inefficiencies, and recommends solutions to improve productivity, customer service, and business processes
• Serves as the primary liaison for fleet and safety-related matters, coordinating with fleet, safety, and other City departments to support operational goals and regulatory compliance
• Aids departmental leadership with strategic planning, policy implementation, operational decision-making, and the development of short- and long-term goals aligned with City objectives
• Develops, implements, and monitors safety programs, training initiatives, and compliance efforts related to environmental, occupational health, and workplace safety requirements
• Collaborates with internal departments and external partners to coordinate services, resolve operational issues, and support organizational initiatives
• Oversees fleet utilization, maintenance planning, and the implementation of operational technologies that improve service efficiency and effectiveness
• May oversee Core Services operations, including residential garbage and recycling collection, or Special Services operations, including yard waste, bulky waste, e-waste collection, special events, and downtown service programs

Qualifications

• Education and Experience: High School diploma or G.E.D. equivalency; 5 to 7 years' experience in solid waste or a related field OR any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
• Required Licenses or Certifications: Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire