Supervisor, Slot Operations

About the role

The incumbent in this position is responsible for ensuring maximum guest service and satisfaction of external as well as internal guests through the organization and supervision of assigned areas according to established Slot Department policies and procedures. This position is responsible for learning and enforcing the various policies and procedures required of the Slot Department.

Responsibilities

• General responsibility for assigned area/capacity of Electronic Gaming Devices (EGD) operation during assigned shift.
• Ensure that all personnel are informed of and comply with all relative Federal, State, and internal policies, procedures, and regulations.
• Responsible for the training, development, counseling, and necessary discipline, within assigned parameters.
• Manages subordinates in the Slot Department.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training employees, planning, assigning, and directing work, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems of employees and guests.
• Perform work regularly and adheres to all Illinois Gaming Regulations.
• Other duties as assigned.
• Attend seminars when needed.

Requirements

• High school diploma or equivalent.
• This knowledge and these abilities are typically acquired through a minimum of 1-year supervisory experience.
• Prior slot experience and Gaming industry experience strongly preferred.
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully