Supervisor Site Coordinator

Job Overview

Essential Duties and Responsibilities

• Recruit, interview, and hire candidates for Practice Coordinator (PC) roles.
• Plan, organize, and supervise daily PC workflows to ensure compliance with chart capture and batching timelines.
• Train new and existing staff on batching processes, EMR systems, billing document management systems, and charge capture platforms.
• Prepare and review weekly reports to monitor batch flow, Incompletes, Missings, and ETM metrics.
• Ensure adherence to established batching workflows across all facilities in accordance with the Practice Coordinator manual.
• Conduct bi-weekly one-on-one meetings and monthly team meetings with direct reports.
• Provide hands-on support to PC workflows as needed based on staffing demands.
• Manage staff schedules, approve timecards and time-off requests, and audit trends in accordance with company policy.
• Oversee daily workflow queues (workflow, exception, and incomplete) within the billing document system, ensuring timely progression and escalation of coding or registration issues.
• Support new contract start-ups, including onboarding, training, and participation in meetings; travel onsite (minimum of two days) as required.
• Train clinicians on charge capture platforms when needed.
• Ensure EMR access is obtained and maintained for all assigned facilities.

Operational Support and Special Projects

• Affiliate with initiatives such as PCP Notification, Emergency Department Medical Director support, Acute-to-Post-Acute tracking, and processing of forms (e.g., home health, EKGs).
• Support recognition events (e.g., Doctor’s Day).
• Complete monthly audits of the charge capture system to ensure process consistency and timely filing.
• Review and process Unbillables and Unrecoverables to maximize revenue recovery.

Reporting, Auditing, and Data Management

• Gather, verify, and distribute monthly facility dashboard data and hospital metrics.
• Conduct quarterly batch audits to ensure process compliance and accurate patient capture.
• Ensure PCs maintain tools such as Daily Census Reports, Productivity Calculators, and Batch Trackers; follow up on trends or errors.

Leadership and Performance Management

• Enforce policies and manage disciplinary actions when necessary.
• Conduct monthly rounding with Vice Presidents of Operations and quarterly rounding with Facility Medical Directors to ensure appropriate PC support.
• Identify and report trends related to Incompletes, Missings, Unbillables, Unrecoverables, and Days to Billing to leadership stakeholders.
• Maintain regular communication with internal leadership, facility contacts, and stakeholders; escalate workflow deviations as needed.

Administrative and Professional Responsibilities

• Respond promptly to communications (calls, emails, messages).
• Travel overnight (1–5 nights) as required.
• Maintain strict confidentiality in accordance with HIPAA and organizational standards.
• Promote TeamHealth’s strategic priorities: Patient Safety, Clinician Engagement, Client Retention, and Operational Excellence.
• Meet assigned performance goals and maintain professional appearance and conduct.
• Perform additional duties as assigned within the scope of the role.
• Acknowledge that responsibilities may evolve based on business needs or performance.
• Participate in virtual meetings with camera on when required.