Supervisor, Senior Workplace Experience Specialist

About the role

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re shaping the future of workplace experience at our Boston Headquarters, creating environments where teams connect, collaborate, and thrive.

Responsibilities

• Provide day-to-day leadership, coaching, and oversight of the onsite Workplace Experience team, ensuring consistent execution of workplace operations, employee programs, and service excellence.
• Support operations of workplace facilities, services, and employee experience programs while contributing to overall office efficiency by addressing evolving operational needs, ensuring a safe, organized, and welcoming environment for employees, visitors, and vendors.
• Oversee on-site programs such as catering, pantry services, and employee perks, including vendor coordination, scheduling, communications, and office calendars.
• Assist in planning and executing company-wide and local events while tracking and sharing feedback to evaluate participation, satisfaction, and overall impact, helping deliver engaging experiences that strengthen culture and connection.
• Build relationships with team members across the office to understand their needs, gather feedback, and identify opportunities to enhance the workplace experience.
• Oversee the onsite Workplace Experience team and cross-functional partners to ensure seamless building operations and in-office experiences.

Requirements

• Bachelor's degree is preferred.
• Managerial or leadership experience is a plus, but not required.
• Customer-focused mindset with the ability to communicate professionally with employees, visitors, vendors, and senior leaders.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
• Flexibility and adaptability in a fast-paced, evolving environment.
• Proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. We’ll guide you through the process if this is relevant to your role.