Supervisor, Security Protective Operations Center

About the role

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

We are seeking a proactive, action-oriented leader to oversee the daily operations of the Memphis SPOC team. This role ensures facilities and personnel remain safe, secure, and fully operational. While based in Memphis, you will collaborate continuously with other SPOC teams nationwide. You will facilitate SPOC Operator duties, uphold SPOC standards and requirements, and partner with internal stakeholders and external vendors to fulfill all requests and responsibilities. Close coordination with fellow SPOC leaders is essential to drive consistency and continuity across all sites. This position is for a self-starter who takes initiative, owns outcomes, and drives results—rather than waiting to triage, delegate, or be directed.

Responsibilities

• Report to the SPOC Manager and demonstrate a high degree of diplomacy, flexibility, and adaptability.
• Oversee security programs, projects, protocols, and policies at the direction of the SPOC Manager; ensure consistent execution of new duties and timely completion of all requests.
• Supervise, mentor, and develop personnel, including conducting performance reviews and identifying/recommending training as needed.
• Maintain in-depth technical knowledge of all SPOC tools (Everbridge, Ambient, Dataminr, Ontic, Genetec, etc.) and serve as an administrator for these systems.
• Identify opportunities and risks, dive deep into issues, and partner with internal and external teams to implement solutions.
• Deliver routine metrics and insights on Memphis-site incidents and recommend effective changes to leadership.
• Communicate clearly with senior management and organizational leaders to align on security priorities and direction.
• Demonstrate a thorough understanding of the Memphis organizational chart, including key leaders who must be notified during emergencies.
• Identify all Memphis/Mississippi locations by address and map.

Requirements

• High school diploma or equivalency certificate
• 6+ years of combined experience in one or more of the following:
  • 4+ years in a Security Operations Center
  • 4+ years as a security officer, military, or law enforcement professional
  • 1+ years in SpaceX or SpaceXAI GSOC environment
• Willingness to work all shifts, extended hours, and/or weekends as needed
• Willingness to travel up to 25%
• Ability to pass Air Force and NASA background checks for installation access
• Ability to obtain a TS/SCI clearance
• An active clearance may enable work on sensitive SpaceX missions; if so, you will be subject to pre-employment and random drug and alcohol testing
• Position requires pre-employment enhanced screening, including a background check, psychological test, bi-annual physical fitness test, and drug/alcohol testing
• Position is subject to random drug and alcohol testing
• ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain