Supervisor, Security Operations

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. With continuing education and advancement opportunities, you can build a long, successful career with Mayo Clinic.

Responsibilities

• Oversee the activities and supervision of security officers by assisting with problems, providing direction, determining appropriate action, and disseminating information.
• Meet budgetary specifications and maintain a budget in conjunction with the manager or security operations.
• Collaborate and communicate utilizing shared goal setting and decision making with physicians, associate providers, department staff, and multidisciplinary team members.
• Serve as a focal point for emergencies and ensure a safe and secure environment.
• Participate in the hiring and training of new Security Officers.
• Perform routine security officer functions as needed, including utilizing a security vehicle, enforcing Mayo policies, responding to complaints and service calls, and preparing incident reports/activity logs.
• Work in Security control centers.
• Adapt to unpredictable and stressful situations; manage altercations and emergency crises effectively and professionally.
• Operate and communicate on a two-way radio.
• Exhibit good judgment, maturity, initiative, tact, and diplomacy when dealing with people in stressful situations.
• Frequently walk, stand, stoop, bend, lift, pull, climb, reach, and push; occasionally run.
• Move quickly up and down stairwells, from the ground floor to the top floor of each building without assistance.
• Assist with emergency evacuations, including handling emergency evacuation devices used to transport patients and others to safety.
• Make effective decisions as an emergency first responder and work as a team member with other emergency responders, including law enforcement and fire/rescue personnel.
• Work nights and weekends for security and protection assignments and when required by emergency or special situations.
• Support and instill Mayo Clinic's mission, vision, and values within the department.
• May be required to carry and deploy a taser.

Qualifications

• Bachelor’s degree with one year of security, healthcare, law enforcement, or military experience and two years of supervisory experience.
• Associate’s degree with three years of security, healthcare, law enforcement, or military experience and two years of supervisory experience.
• HS/GED with five years of security, healthcare, law enforcement, or military experience and two years of supervisory experience.
• Progressive experience in a healthcare/management role required.
• Experience in patrolling, incident report writing, defensive tactics, emergency response, lock/unlock procedures, door access, and CCTV camera operation.
• Experience with Windows XP or newer and intermediate skills in Microsoft Office software applications.
• Technical aptitude to work with Security Technology is preferred.
• Previous security experience; ability to work independently and in a team environment.
• Strong sense of customer service and interpersonal skills to interact with patients, visitors, and employees.
• Strong written and verbal communication skills.
• Strong problem-solving skills.
• Ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner.
• Maintain a professional appearance at all times per organizational and department standards.
• Ability to restrain potentially violent individuals and remain calm while assuming control of emergency situations.
• Participate in routine and ongoing training and development programs as required.
• Valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.
• Obtain Supervisory Level Certification from the International Association for Healthcare Security and Safety (IAHSS) within one year.
• Obtain certification in CPR/AED, Verbal Judo, and AVADE® within 6 months.
• Authorization to work and remain in the United States without necessity for Mayo Clinic sponsorship (e.g., U.S. Citizen, national, or permanent resident, refugee, or asylee).

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with a national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$33.99 - $45.91 / hour

Schedule

• Full Time
• Hours/Pay Period: 40
• Schedule Details: Incumbent will work a Monday through Friday, 3:00 p.m. – 11:00 p.m. shift. Schedule and work hours may vary based on the needs of the department.
• Weekend Schedule: Weekend shifts will be determined based on the needs of the service.