Supervisor-Security Operations Center

About the role

The Security Operations Center (SOC) Supervisor provides leadership, operational oversight, and coordination for a 24-hour operations center supporting security, safety, emergency response, and customer service and dispatch functions, as required by operational need.

Responsibilities

• Provide operational leadership, guidance, and decision-making within the Security Operations Center (SOC) during assigned shifts in a 24/7 mission-critical emergency communications environment.
• Supervise and coordinate the day-to-day activities of SOC staff, including staffing levels, shift coverage, workload assignments, and shift briefings.
• Exercise sound judgment to make critical operational decisions in dynamic, high-pressure situations with limited information and resources, adapting to rapidly changing conditions.
• Oversee the handling of emergency and non-emergency calls, radio traffic, and digital communications, and directly perform dispatch and call-taking functions during emergencies, critical incidents, staffing shortages, or elevated operational demand to ensure timely and coordinated response when necessary.
• Ensure proper triage, prioritization, and dispatch of security and internal response resources.
• Cook up incident and emergency response activities with SOC staff, field security resources, Sound Transit Public Safety, internal departments, and external public safety agencies.
• Gather, analyze, prioritize, and disseminate operational information and intelligence to support situational awareness and informed decision-making.
• Provide real-time coaching, guidance, and decision support to staff during routine operations and major incidents and assume direct call-taking or dispatch responsibilities when necessary to maintain service levels or incident control.
• Serve as a delegate on a rotating basis for the Security Operations Center Manager during absences or unavailability.

Requirements

• Education and Experience: Bachelor’s degree in Business, Political Science, Communications, Criminal Justice, English, or related field. Four years of experience in a Security Operations Center, 911/public safety communications center, transit operations center, or similar emergency communications environment; Or an equivalent combination of education and experience.
• Two years of leadership, budgetary, planning and workforce management experience.

Qualifications

• Strong knowledge of emergency communications standards, dispatch protocols, and Incident Command System (ICS) / National Incident Management System (NIMS) principles.
• Proficiency with security and communications technologies, including CCTV systems, access control platforms, CAD/RMS, radio dispatch systems, incident management tools, Microsoft Teams, texting platforms, and notification tools.
• Strong analytical skills and situational awareness to assess rapidly evolving incidents and determine appropriate response actions.
• Excellent verbal and written communication skills, including the ability to prepare clear, accurate, and detailed operational and administrative reports.
• Ability to communicate effectively in public settings and deliver briefings or presentations to small and medium-sized groups.
• Knowledge of basic safety, security, and criminal justice concepts.
• Ability to remain calm, focused, and professional in situations involving potential risk to personal safety or the safety of others.
• Strong interpersonal skills, including cultural awareness, and the ability to work effectively with individuals from diverse backgrounds.

Skills

• Telecommunicator I and/or Telecommunicator II, or equivalent dispatch certification.
• Public Safety Telecommunicator Certification.
• Emergency Telecommunicator certification.
• Security Operations Center or Emergency Management certifications.
• Customer Service or Crisis Intervention certification.
• Completion of the National Incident Management System (NIIMS)/Incident Command (ICS) certification training, ICS-100, ICS-200 and ICS-700.
• APCO or NENA Telecommunicator Certification.
• Crisis Intervention or De-Escalation Training.
• Experience in transit operations, transportation security, or law enforcement communications.
• Experience working with contracted security teams or public safety partner agencies.
• Familiarity with Sound Transit systems, operations, and regional emergency response partners.

Benefits

• Sound Transit also offers a competitive benefits package with a wide range of offerings, including:
• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retail Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.

Pay

Salary range is $81k to $155k with a midpoint of $113k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Schedule

We are looking for someone who can work a rotating schedule and shift work to include nights, weekends, and holidays.