Supervisor, Security

About the Property

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming, and hospitality destination unveiled a $1.5 billion expansion in October 2019. New offerings include:

• 638 upscale guestrooms in the first-ever Guitar Hotel
• 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower
• 465 newly redesigned guestrooms in Hard Rock Hotel, totaling 1,271 rooms
• A lush, “Bora Bora” style lagoon with private cabanas and butler service
• A 42,000 square-foot Rock Spa® & Salon
• A 13.5-acre recreational water experience for swimming, kayaking, and paddle boarding
• 19 dining outlets and 20 bars and lounges
• An expansive gaming floor with 3,100 slots, 195 table games, and a 45-table poker room
• 120,000 square feet of premier meeting and convention space, including a 38,000 square-foot exhibition hall
• A 26,000 square-foot retail promenade
• Hard Rock Live, a 7,000-person capacity entertainment venue showcasing A-list entertainers, comedy acts, Broadway performances, sporting events, and live broadcast productions

The integrated resort is located on 87 acres of the Hollywood Seminole Reservation, 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

About the Role

Under the direction of the HWHR Vice President of Security and reporting to the Security Shift Manager, this role coordinates and supervises all security and life safety activities at Hard Rock Live, Paradise Live, and other property venues. Responsibilities include planning, organizing, and securing events to meet contractual obligations and quality customer service standards. The role involves coordination with Hard Rock Live Operations, Production Management, and the Special Events Department to review event schedules.

Responsibilities

• Oversee all performances to ensure the safety of patrons, guests, employees, and anyone associated with events
• Develop security operations plans for each event, including staff locations and artist routes
• Coordinate security details for events outside Hard Rock Live, such as pool functions, Seminole Paradise events, boxing events, and press conferences
• Coordinate with Security Managers of featured artists to provide guidance and ensure accurate security measures
• Develop Security Operation Plans for Special Events, schedule staff, and coordinate with Special Events Management
• Coordinate and oversee "meet & greet" sessions with artists, ensuring their security and safety
• Oversee the distribution of credentials and passes
• Coordinate and schedule Seminole Fire Rescue and Seminole Police for events as required
• Monitor fire systems and CCTV in each venue
• Establish and implement emergency evacuation plans and training
• Provide security for vendors, including merchandise sales and transportation of monies
• Recruit and train new employees on radio use, handling physical/verbal altercations, disorderly conduct, guest relations, crowd control, and artist escort
• Coordinate scheduling for event security staff
• Escort featured artists to and from events and maintain their security
• Review and approve payroll for event security
• Coordinate parking for tour buses, trucks, and guests
• Write reports and document all incidents related to Hard Rock Live, Entertainment, or Special Events
• Supervise approximately 70 employees
• Provide security for ticket booth operations, ensuring orderly ticket distribution for special events
• Oversee placement of media trucks and equipment to ensure safety
• Perform supervisory responsibilities within the casino/hotel security operation as needed

Requirements

• High School diploma or equivalent required
• One (1) year of job-related security experience in a high-volume casino/hotel complex environment or equivalent combination of education and experience (law enforcement experience may substitute)
• Must have industry or job-related knowledge
• Must be available and willing to work a flexible schedule based on business and department needs
• Ability to deliver a service level that creates a positive, memorable guest experience
• Commitment to exceeding position responsibilities to support organizational goals
• Must present an image of excitement, enthusiasm, and professionalism
• Excellent communication and time management skills
• Ability to forecast time management needs
• Must be able to read and understand company policies and procedures
• Must be able to communicate effectively with guests in English
• Must be able to complete standard company forms and reports
• Must be able to read technical manuals and speak to the general public or groups
• Must be able to coach and counsel team members
• Must possess basic mathematical skills for position responsibilities
• Must apply sound judgment in standard and non-standard situations
• Must apply for, obtain, and remain eligible for the appropriate Seminole Tribal Gaming License

Work Environment

Must be able to work in a professional office environment as well as within Hard Rock Live, with constant exposure to the general public.

Benefits

We offer rockin' benefits that include:

• Medical, Dental, Vision, and Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity
• Additional benefits available at www.gotoworkhappy.com/benefits

The Company gives preference in all employment practices to Native Americans. First preference is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.