Supervisor - Security

Responsibilities

• Hires, manages, develops, reviews, and sets goals for department and staff.
• Develops, maintains, and implements department Standard Operating Procedures (SOPs).
• Develops, updates, and implements training programs for security team.
• Stays up to date and maintains adherence to current state, county, and city security laws.
• Consistently seeks areas of opportunity for improvement to help improve service levels and increase efficiency within department.
• Oversees the execution of duties and responsibilities to ensure team adheres to established protocols and procedures.
• Partners with appropriate departments such as Operations, Human Resources, etc. to plan space reservation for events or meetings.
• Responds to escalated events ensuring situation is handled professionally, safely, and with minimal disruption.
• Contacts and interacts with authorities (e.g., police, fire departments, etc.) for emergencies or threats such as fire, medical emergency, unwelcomed violators, suspicious activities, etc.
• Serves as liaison to and from security team; ensuring all information are relayed timely.
• Manages expenses within areas of responsibility.
• Oversees the training and development of new and current team members in areas of policies, procedures, problem solving and decision making.
• Routinely checks in on facilities, employees, and team members.
• Oversees escalated and emergency situations at designated campus; contacts emergency services as necessary.
• Participates in the security guard rotation, routine monitoring, patrolling, and execution of designated assignments.
• Patrols building and grounds by foot and vehicle to protect establishment against potential threats.
• Inspects, suggests, and adjusts security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
• Develops, executes, and ensures adherence to patrol schedules.
• Monitors and authorizes entrance and departure of employees, visitors, vendors, and others to maintain security of premises.
• Rejects, apprehends or evicts violators from premises if deemed necessary.
• Escorts personnel to their car and/or department as requested by management and/or Human Resources.
• Examines all entry points such as doors, windows, and gates to determine that they are secure.
• Addresses violations, infractions, property damage, suspicious activity, threats, potential hazard, disturbances, and any other irregular activity.
• Responds to and investigates alarms and disturbances, addressing or escalating accordingly.
• Completes incident reports for irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Oversees escalated incidents and partners with Management, Facilities, Operations, or Human Resources as necessary.
• Handles escalated employee relations issues alongside Human Resources in a timely manner.
• Performs other related duties and projects as business needs require at direction of management.

Qualifications

• High School Diploma or equivalent.
• Minimum four (4) years of security guard or related working experience.
• Previous leadership experience, a plus.

Requirements

• Current Security Guard License, required.
• Valid state driver’s license and acceptable driving record.
• Ability to comply with DOT Drug and Alcohol Testing requirements.