Supervisor, Residential Inbound Sales (Bilingual Spanish)

About the Role

Lead a team focused on delivering a high-quality customer experience while meeting and exceeding residential sales goals in a fast-paced call center environment. As a Supervisor, Residential Inbound Sales at Spectrum, you’ll coach and develop representatives, manage daily inbound sales activity, reinforce the sales process and tools, and drive revenue and performance outcomes.

Responsibilities

• Coordinate daily execution of the inbound sales model and oversee team sales activities to meet revenue and performance goals
• Provide coaching and development to Sales Representatives by monitoring interactions, tracking performance metrics, and delivering timely individual feedback
• Monitor calls and performance metrics, provide timely individual feedback and coaching
• Motivate the team and lead regular meetings to review results, share best practices, and reinforce sales behaviors and standards
• Partner with Marketing and other departments to monitor campaign performance, provide post-launch feedback, and remove obstacles to sales execution
• Perform staffing and administrative activities including recruiting, onboarding, scheduling, approving time off and timesheets, reconciling commissions, and approving customer credits in line with policy

Working Conditions

• Office environment
• Occasional travel as required

Requirements

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Qualifications

Education: High School diploma or equivalent

Experience: 2+ years of inside sales experience (commercial experience preferred)

Skills

• Ability to read, write, speak, and understand English and Spanish
• Ability to recruit, develop, maintain, and optimize a team of sales professionals
• Knowledge of voice, data, and television products and services
• Ability to supervise and motivate others
• Effective written and verbal communication skills with team members and customers
• Proficient with multitasking, organization, and prioritization
• Ability to work independently and collaboratively
• Ability to use a personal computer and software applications such as Microsoft Office

Preferred Qualifications

Education: 2+ years of post-high school education

Experience: 1+ years of supervisory or leadership experience, preferably in inside sales