Supervisor, Repair Logistics

About Us

Panasonic Avionics Corporation is the industry leader in delivering inflight entertainment products such as movies, games, WiFi, and Bluetooth headphone connectivity. With over 40 years of history, we provide stability, career growth opportunities, and work with bright minds in the industry. We are committed to a diverse and inclusive culture that values background, culture, gender, ways of thinking, skills, and more.

Responsibilities

Ensure the Repair Station Stores/Administrative functions efficiently support the full repair cycle, including component parts availability, shipping-warehouse inventory, and customer service to achieve satisfaction and meet global repair turn-around standards. As a member of the Core Management Team, manage workflow, staffing, and development of 5-10 employees, resolve production challenges, and establish priorities to meet customer commitments. Own inventory and assets, coordinate cycle-counts, annual budget planning, and lead cost-reduction initiatives.

• Oversee Repair Station Inventory, Warehouse, and Repair Order Processing.
• Develop, communicate, monitor, and enforce key performance indicators to improve productivity and efficiency.
• Facilitate processing of internal Repair work orders to meet turnaround commitments.
• Maintain close working relationships with Repair Station Leads and Repair Shop Supervisors to address production issues.
• Establish and maintain a 24-hour turnaround culture for parts delivery to the Repair Shop Floor and customer shipments post-repair audit.
• Act as Customer Advocate to eliminate roadblocks impacting quality and timeliness of order processing and delivery.
• Serve as Repair Station liaison to Quality and Order Administration Departments for efficient RMA work order processing.
• Ensure Logistics Staff are trained in Oracle and equipped to perform their jobs efficiently.
• Maintain Warehouse, Shipping, and Administrative processes within CFR and DOT regulations.
• Develop and implement procedures to eliminate waste and promote individual responsibility and accountability.

Requirements

Education/Experience:

• Recognized technical qualification or relevant experience.
• 4-5 years' experience in materials and/or production planning.

Knowledge/Skills:

• Comprehensive knowledge of Code of Federal Regulations and Department of Transportation regulations.
• Expertise in operational procedures and workflow to eliminate waste and promote accountability.
• Strong capability in building effective teamwork to service customer requirements.
• Good understanding of when to escalate issues for efficient action.
• Effective leadership skills to build, educate, and lead teams.
• Ability to balance multiple projects with competing priorities in a fast-paced repair production environment.
• Excellent written and verbal communication skills.
• Proficiency in an MRP Environment (a plus).
• Ability with shipping systems: DHL, FedEx, third-party.
• Proficiency with Windows Office Suite, spreadsheets, databases, and analysis tools.
• Ability to plan, assign, train, and direct employees with diverse backgrounds.
• Ability to interview, hire, and appraise employees.
• Highly developed team-building and problem-solving skills.
• Ability to organize department objectives, material, information, and workforce systematically.
• Advanced understanding of electronic production environment.
• Works on issues of diverse scope requiring analysis of situations or data.
• Recommends changes to policies and establishes procedures affecting the organization.
• Determines resource use to meet schedules and goals.

Pay

The salary wage range for this role is $67,000–$113,000, with the final offer amount varying based on knowledge, skills, experience, and location. This role may also be eligible for discretionary bonuses and incentives.

Benefits

• Paid Time Off: Exempt salaried employees receive flexible paid time off. Non-exempt hourly employees accrue 14 vacation days, 7 sick days, and 3 personal days per year (accrual increases with tenure). All employees receive 11 company-paid holidays per year, with additional compensation for operational roles working on holidays. Offices are closed between Christmas and New Year.
• Health Insurance: Medical insurance options from Aetna and Kaiser (CA & HI) for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO/DMO and Vision insurance through EyeMed or VSP.
• Retirement: 401K with 50% match on up to 8% contribution, fully vested from day one.
• Additional Benefits: Wellness Program, Counseling services, FSA & HSA, Life Insurance, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.
• State-Specific Programs: Washington residents are eligible for Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.