Supervisor – Rental Services Service

Position Duties/Responsibilities

• Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
• Ensure the shop produces high quality, efficient repairs and customer service
• Aid in reviewing and analyzing shop service operations such as work-quality, efficiency, and shop expenses
• Supervise, coach, train, discipline, and lead assigned shop staff
• Investigate and follow up on service-related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
• Monitor and comply with all safety policies, procedures, and guidelines as they pertain to staff and customers within the shop and/or relative location
• Ensure all facilities and equipment are in safe operating condition
• Aid in the trouble shooting and repair of equipment, promoting and supporting the timely repair of equipment
• Perform other duties as required

Position Requirements

• High School Diploma or GED
• Minimum of 3 years of experience with diesel equipment
• Minimum of 1 year of experience supervising or leading staff
• PREFERRED: Associates degree in related technical field
• Preferred: 5 years or more of experience with diesel equipment
• Preferred: 3 years or more of experience in supervising staff
• PREFERRED: Knowledge, Skills, And Abilities
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Excellent customer service skills
• Good leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignments
• Excellent communication skills—verbal and written—with people at all levels of the company
• Excellent analytical skills, including the ability to interpret and apply policies, procedures, and guidelines, as well as developing and managing projects that require this skill set
• Ability to work in a fast-paced, high-pressure, deadline driven environment
• Good multitasking abilities, detail-oriented and self-motivated
• Good interpersonal skills and ability to manage conflict in a win/win style
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel), and the ability to learn MacAllister systems/databases/platforms
• Absolute ability to keep both business and personal information confidential