Rental Service Supervisor

Warren CAT · Midland, TX · Yesterday

OTHRFull-time

About the Role

The Rental Service Supervisor is responsible for coordinating and overseeing the daily activities of the Rental Service Department at the assigned location, providing leadership to ensure efficient operations.

Responsibilities

Establish and maintain service records (electronic or manual) for all equipment in the rental fleet.
Set priorities within the shop for mechanics and equipment repairs to maximize fleet utilization and employee productivity.
Order and receive spare parts, maintaining adequate inventory levels.
Allocate parts expense and shop labor to machines through a work order system.
Review maintenance records to schedule recommended service intervals (e.g., 250-hour, 500-hour PMs).
Train mechanics directly and schedule manufacturer technical training for skill enhancement.
Set up and maintain a supply of “shop tools” for all service personnel.
Invoice customers for damages to rental equipment upon approval of the Rental Manager.
Identify external service shops for potential outsourcing of rental equipment repairs.
Handle customer service calls for equipment failures, taking prompt and appropriate action.
Consult with the Rental Manager to decide whether to repair or exchange rental equipment on job sites.
Engage in customer training on daily maintenance and safe operation of equipment.
Notify the customer’s Rental Application Specialist before billing for damages.
Establish maintenance and repair standards for each piece of rental equipment.
Directly supervise up to 15 employees.

Qualifications

Associate’s degree (A.A.) or equivalent from a two-year college or technical school; and/or one to three years of related experience and/or training.
Specific brand training on fleet equipment.
Ability to teach mechanics how to maintain and repair equipment.
Strong administrative and relationship skills to manage repair tasks, document costs, and maintain timely operations.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Technical background in a related field.
Ability to write reports, business correspondence, and procedure manuals.
Effective communication skills for presenting information and responding to questions from managers, clients, customers, and the public.
Basic math skills: addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
General computer literacy, including knowledge of CAT DBS Database software, Internet software, order processing systems, MS Excel, and MS Office Suite.
Valid Driver’s License with a clean driving record.
Professionalism and diplomacy to manage emotional or ambiguous situations with clarity and self-control.
Ability to lift and/or move up to 50 lbs.
Flexibility to work weekends, holidays, and evenings as needed.
High tolerance for performing complex tasks with frequent interruptions.

Benefits

Comprehensive benefits package including health, dental, vision, and life insurance.
Opportunity to work with a dynamic and fun team.

Work Environment

While performing the duties of this job, the employee is occasionally required to sit, stand, walk, and talk or hear. Specific vision abilities include close vision, distance vision, color vision, and peripheral vision. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, outside weather conditions, and vibration. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.