Supervisor, Reliability - PA East

About the role

The Supervisor, Reliability coordinates and supervises the daily activities of an Engineering team, including Distribution Engineers; makes decisions guided by policies, procedures, and the company's business plan.

Responsibilities

• Demonstrating a high level of safety commitment throughout day-to-day functions and strengthening the Engineering Services team's commitment to safety.
• Performing reliability studies, assisting in the querying of reliability data, and preparing detailed internal / external reports for management and the Pennsylvania Public Utility Commission (PUC).
• Working collaboratively with Regulatory Reporting and Compliance organizations to prepare reports and responses to the PA PUC.
• Reviewing and responding to customer complaints submitted to the PA PUC.
• Aiding and supervising the preparation of budget estimates and schedules for reliability improvement projects.
• Aiding in the development and presentation of the capital budget managing and supporting reliability programs.
• Identifying and implementing effective programs, processes, and procedures to improve data quality and reliability.
• Assisting with the LTIIP Scoping and Selection team as needed, including identifying, scoping, and vetting projects.
• Investigating power quality issues.
• Reporting to the Manager, Engineering Services on the progress of reliability projects, and advising on issues that could impair the successful completion of projects.
• Analyzing complex issues and developing actionable recommendations.
• Assisting with required training pertaining to data quality, outage reporting, and reliability analysis.
• Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and upcoming departmental changes.
• Leading, educating, and directing others to improve team effectiveness and communicating results and recommendations to varying audiences including senior leadership.
• Encouraging open, honest, direct, and ongoing conversation among team members.
• Driving continuous improvement across the team and the company.
• Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the team and/or the company.
• Supporting storm restoration efforts, including performing duties of Hazard and/or Damage Assessment Coordinator when needed.

Qualifications

• Bachelor of Science degree in Engineering / Engineering Technology from an ABET accredited institution is required. Acceptable alternatives are:
• A Professional Engineer’s (PE) License
• A Bachelor’s degree in Engineering or technical field of study (non-ABET) plus an advanced degree in Electrical Engineering from a university with an ABET accredited Bachelor’s program.
• Minimum 5 years' engineering experience is required. Previous supervisory experience preferred.
• Experience in process/project development, planning/analysis, and performance reporting.
• Proven ability to identify, troubleshoot and resolve problems on projects and/or processes.
• Customer request work scheduling (CREWS) navigation skills a plus, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management and lock down procedure.
• Working knowledge or the ability to learn the following: GIS; Construction and Material Standards; company's Distribution Policies & Procedures; PennDOT and county permit requirements for pole sets, highway occupancy and road openings; Appendix A in Part II of the company's Tariff dealing with extension of facilities; PA PUC's policy and its impact on the company's billing practices; streetlight installation and billing processes, and the company's Municipal Lighting Handbook.
• Demonstrated ability to manage multiple priorities and the ability to lead others in achieving goals for the benefit of the business unit and the company.
• Proven ability to make accurate decisions and demonstrate sound judgment.
• Excellent verbal and written communication skills to enable effective interaction with both internal and external customers, and the ability to make clear, accurate and concise reports.
• Superior customer relations, relationship management, leadership, teamwork, and managerial skills.
• Able to work well under pressure.