Supervisor - Registration Admitting

Responsibilities

• Supervises and monitors daily staff performance, staffing levels, and maintains accurate records.
• Aid in hiring, training, evaluating and personnel development, including corrective action when necessary.
• Aid in department processes and improvements.
• May lead huddles and/or staff meetings to ensure an open line of communication with staff and leadership.
• Completes all daily, weekly and monthly reports and assigned work queues as required.
• Ensures new processes are rolled out timely and performs periodic quality reviews to ensure compliance (analyzes, tracks and audits production).
• Ensures that the highest level of customer service is extended with internal and external customers.
• Works collaboratively with other departments.
• Fosters communication with physician’s office and hospital referral coordinators.
• Visits provider offices and hospitals as needed to facilitate scheduling accuracy.
• Plans, schedules, and implements training and education of employees to achieve performance standards and expectations.
• Mentors and develops staff on an individual basis.
• Maintains knowledge of current federal regulations regarding admission and registration procedures and ensures adherence to those guidelines.
• Informs staff of point of services collection goals monthly; monitors to ensure that collections goals are met; reviews collection results and missed opportunities with staff in their monthly one-on-ones.
• Balances and documents point of service collections as required.
• Stays current with knowledge for HIPAA, Federal regulations, state regulations and hospital policy regarding admission and registration procedures and reimbursement criteria.
• Attends departmental meetings and payer in-services in order to enhance communications within departments.

Requirements

• Associates Business College certification or equivalent experience in Patient Access Required.
• Bachelor's Degree Preferred.
• Experience: 2 years customer service experience or front office experience in medical practice/medical billing/registration/financial setting, including one (1) year in a supervisory or leadership role Required.
• Experience: 4 years financial operations/healthcare related supervisor experience/healthcare patient financial services. Preferred.