Supervisor Regional Operations- Portland OR

About the role

As a Supervisor Region Operations at Forged Fiber, you will manage technicians in specific service areas, ensuring the delivery of quality residential and business communications services on a profitable basis. You will also serve as the primary point of contact between Forged Fiber and contractors, resolving issues during the construction and maintenance process.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians, including installation and maintenance of residential, business, central office, and design services, as well as splicing activities.
• Serve as the single point of contact between Forged Fiber and contractors to resolve issues during the construction and maintenance process.
• Develop and maintain an aggressive, knowledgeable, customer-focused team through training, coaching, and development in new processes, quality standards, customer contact, safety, expense control, and technical skills.
• Be responsible for leading a team of technicians who meet attendance and performance standards.
• Represent Forged Fiber with customers and governmental agencies.
• Collaborate with the union to achieve a win-win working relationship.
• Celebrate successes, appropriately use rewards and recognition, and motivate the team for continuous improvement and maximum performance.

Qualifications

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment.
• Computer skills are required, including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Forged Fiber is preferred.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• The ability to work in a consultative manner with others, establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and exhibit customer-focused behavior.
• Previous experience in a multi-tasking, result-oriented position in a deadline-focused department.
• A Bachelor's degree or equivalent education and experience. 5+ years related experience.

Preferred Qualifications

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Duty Management work will be scheduled on a rotation basis and pager duty will be required.
• Varying tours and hours including possible mandatory overtime and holidays.
• Must perform work with minimal supervision.
• Must be able to prioritize multiple projects and perform under pressure.
• Must negotiate timeframes for completion and meet critical deadlines.
• Must be willing and able to work with other coworkers to complete job assignments.

Pay

This information reflects the anticipated base salary range for this position based on current national data. Individual pay is based on skills, experience, and other relevant factors.

Schedule

Location-based pay ranges from $83,000 to $130,000.

Benefits

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing.

What to Expect Next

Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

This role is pre-designated as safety-sensitive under applicable state laws due to routine work at heights, near utilities, and around live traffic, where impairment poses a significant safety risk.

Equal Employment Opportunity

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair chance employer and does not initiate a background check until after an offer is made.