Supervisor, Quality Control

About the role

This position is responsible for overseeing Quality Control labs in a designated region and ensures that they meet all the LATICRETE quality criteria. This individual collaborates with the QC Manager, executes efficient Quality Control Activities, and contributes to continuous improvement initiatives that result in improved processes for manufacturing. The Regional Supervisor, Quality Control implements and supports programs to ensure the Quality Control Teams execute efficient, reliable, and repeatable Quality Control activities. The role ensures all products manufactured meet or exceed quality standards as well as all safety, environmental, and ISO requirements.

Responsibilities

• QC Lab and Process Management (35%):
  • Ensure adherence to Good Laboratory Practices (GLP) across plants, implementing 6S methods for laboratory organization.
  • Ensure QC personnel across plants are effectively trained.
  • Develop and conduct process improvement assessments on assigned locations by proactively analyzing challenges in the Quality Control environment (e.g., process, lab layout, interactions with other departments, training efficacy, test frequency, workload).
  • Collaborate on updating and improving QC Lab work instructions, procedures, and calibration of QC instrumentation referenced in the LATICRETE Quality Control Manual.
  • Perform QC tests as a working Supervisor at the local QC lab when required.
• Data Analysis/Technical Management (25%):
  • Work with the QC Manager to ensure that manufacturing and raw material specifications are current and enforced.
  • Collaborate with QC Manager, Process Chemist, and Process Engineering team to troubleshoot product quality-related problems.
• Department and People Management (40%):
  • Lead by example as a hands-on supervisor at the home-based QC lab and provide on-site support as required.
  • Perform duties of a working Regional Supervisor at the home-based QC lab; travel to provide QC support as needed.
  • Develop strong relationships with multiple Plant Leadership Teams, QA Teams, and R&D personnel.
  • Lead and execute training programs for department employees to ensure competence levels meet job expectations.
  • Foster a success-oriented, accountable environment, recognizing and rewarding performance that drives desired results.
  • Provide direct reports with ongoing feedback and coaching to aid in development and success within the organization.

Requirements

• Education and Experience:
  • 5+ years’ experience working in a lab environment (required).
  • 2+ years supervisory/leading a QC lab experience (preferred).
  • Bachelor’s degree (Chemistry or Technical focus desired) or equivalent relevant QC and/or laboratory certifications and experience.
• Specialized Skills and Experience:
  • Strong technical knowledge of chemistry in the following areas: cementitious chemistry, epoxy liquids, latex, and/or any LATICRETE product lines (preferred).
  • Previous experience with color matching and knowledge or experience utilizing a colorimeter (preferred).
  • Proficiency in data analysis, formulation of work plans, and preparation of written reports that articulate goals and action plans.
  • Ability to perform simple math calculations, input data into a computer, and analyze data.
  • Advanced computer/technical skills including demonstrated experience using Access, Excel, Word, and strong ERP software knowledge.
  • Able to participate in Quality Control and Environmental Safety Organizations.
  • Able to work independently with minimal oversight.
  • Excellent record-keeping, documentation, and organizational skills.
  • Able to manage multiple assignments and projects simultaneously with shifting priorities, deadlines, and focus. Must be adaptable and flexible.
• Travel Requirement: Must be able to travel 25-50%. This role will cover designated QC labs.
• Physical Requirements:
  • Must pass pre-employment physical.
  • Lift: Must be able to lift and/or carry a maximum of 50 pounds.
  • Push/Pull: Must be able to push/pull 25 pounds.
  • Stand: Must be able to stand 50-75% of the day.
  • Sitting: Must be able to sit 25-50% of the day.
  • Twisting/Bending: Must be able to twist/bend 50-75% of the day.
  • Squatting, Climbing, and/or Crawling: Must be able to squat/climb/crawl 20% of the day.

About LATICRETE

LATICRETE International is a global company that values integrity, teamwork, and loyalty. We aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. Family-owned for three generations, we’ve been in business for over 65 years and can be found in over 100 countries. The Hartford Business Journal named us one of Connecticut’s top family-owned companies in 2017.

We don’t just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with, and improve the lives of our employees, customers, partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world.

Benefits

• Medical, Dental, and Vision coverage
• 401k
• Tuition reimbursement
• 12 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D, and Supplemental Insurance