Supervisor, Quality Assurance Operations

About the role

U.S. Person required. Travel percentage not specified. Relocation available.

Responsibilities

• Quality Inspection Operations (30%)
  • Oversee source inspector and quality assurance operations across assigned U.S. operations to ensure inspection requirements are completed accurately and in support of production and customer needs.
  • Establish operational priorities, coordinate inspection resources, and ensure work is performed in accordance with engineering drawings, specifications, work instructions, and applicable procedures.
• Quality Assurance & Compliance (25%)
  • Ensure inspection activities and related quality processes comply with company procedures, customer-specific requirements, IATF 16949, AS9100, and other applicable quality management system requirements.
  • Maintain effective inspection procedures and work instructions and support internal, customer, and third-party audit activities.
• Nonconformance, Containment & Corrective Action (20%)
  • Ensure quality issues are appropriately identified, contained, evaluated, and resolved.
  • Monitor inspection results and nonconforming material, coordinate timely disposition and containment activities, and support investigations and corrective actions related to internal quality issues, customer complaints, supplier concerns, and quality near misses.
• Quality Performance & Continuous Improvement (15%)
  • Monitor quality performance, inspection results, DPPM, cost of quality, and other applicable metrics to identify trends and opportunities for improvement.
  • Partner with Operations, Engineering, Manufacturing, Supply Chain, and other functions to improve product quality, inspection effectiveness, and process performance.
• Inspection Systems & Qualification (10%)
  • Maintain effective inspection processes and support the qualification, certification, and continued competency requirements applicable to source inspection activities.
  • Identify opportunities to strengthen inspection methods, quality controls, and organizational understanding of applicable quality requirements.

Supervisory Responsibilities

• Oversee daily operations to ensure standards and service levels are met.
• Directly supervise team members, including scheduling, task assignment, and performance management.
• Participate in hiring, onboarding, and training department employees.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Ensure compliance with company policies and applicable regulations.
• Support employee engagement and retention strategies.
• Lead implementation of small-scale process improvements to enhance team efficiency and service levels.
• Monitor and analyze team performance data to identify trends and inform staffing, workflow, and performance management decisions.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in Quality, Engineering, Manufacturing, Business, or a related discipline preferred.
• Five to eight years of progressively responsible quality, inspection, manufacturing, or related experience.
• Previous experience providing direct supervision or leadership of employees preferred.

Skills

• Thorough knowledge of quality inspection practices, product acceptance requirements, and nonconformance processes in a manufacturing environment.
• Working knowledge of AS9100, IATF 16949, customer-specific requirements, and applicable quality management systems.
• Ability to read and interpret engineering drawings, specifications, inspection requirements, and technical documentation.
• Working knowledge of containment, root-cause analysis, corrective action, and continuous improvement methods.
• Ability to analyze quality metrics and inspection data and identify trends, risks, and opportunities for improvement.
• Ability to establish operational priorities and coordinate resources in response to changing production and customer requirements.
• Strong communication, organization, decision-making, and cross-functional collaboration skills.
• Proficiency with Microsoft Office and applicable quality or manufacturing systems.

Working Conditions

Work is performed in manufacturing, inspection, and office environments. The role regularly requires presence in production and inspection areas where exposure to industrial equipment, noise, temperature variation, and other manufacturing conditions may occur. Appropriate personal protective equipment is required in designated areas. The position may require schedule flexibility to support manufacturing operations, inspection requirements, audits, employee needs, or quality issues occurring outside normal working hours. Travel between company locations or supplier facilities may be required based on operational needs.

Benefits

• Medical, Dental, and Vision insurance plans.
• Flexible spending accounts.
• 401(k) Employee Retirement Contribution Plan.
• Company-paid short-term, long-term, and basic life/AD&D insurance.
• Education and tuition reimbursement.
• Wellness rewards.
• Employee Assistance Program.
• Free onsite fitness center.