Supervisor, Public Assistance (Hybrid)

About the role

The Public Assistance Supervisor leads a team committed to delivering public assistance programs that uphold dignity and promote self-sufficiency. This role focuses on creating effective policies, streamlining workflows, and guiding staff to ensure services are accurate, compliant, and responsive to community needs. Collaboration and innovation are key to maintaining high standards and improving program outcomes while staying true to the department's mission of providing effective services that empower individuals and families. Beyond daily operations, the supervisor champions continuous improvement through program evaluations, quality assurance, and legislative analysis. By fostering a supportive and accountable environment, this position ensures resources are used effectively and services help clients achieve greater independence.

Responsibilities

• Oversee client eligibility, case management, and office support for child support and public assistance programs such as Supplemental Nutritional Assistance Program (SNAP), Medicaid, cash assistance, and emergency programs.
• Analyze and initiate policy development and procedures.
• Provide regular coaching, feedback, and support to employees.
• Oversee, refine, and ensure departmental processes and automated caseload administration occurs efficiently and effectively.
• Provide leadership and direction for Economic Assistance department employees to ensure compliance with state and federal requirements.
• Review and monitor employee work to ensure programs are administered accurately and timely.
• Collaborate with supervisory and management groups to develop workflows and agency procedures.
• Ensures compliance, integrity, and accuracy in the administration of federal, state, grant-funded, and county programs.
• Participate on committees, task forces, and special assignments to design internal and external policies and procedures.
• Lead committees and participates with community partners to establish work protocols.
• Collaborate with community partners to facilitate development and coordination of services and funding.
• Provide education to other departments and agencies on the impacts of legislative changes to programs and services.
• Conduct policy and procedure analysis and provide recommendations to redesign or implement programs.
• Represent Anoka County on state work groups and at community events.

Qualifications

Minimum: Requires a bachelor's degree and three years (2,080 annual hours) of full-time job-related experience determining eligibility for public assistance programs. In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

Preferred:

• Three years or more of full-time (2,080 annual hours) experience working in a Minnesota County Economic Assistance Department in a leadership or supervisory capacity.
• Five years or more of full-time (2,080 annual hours) experience working directly with public assistance programs.
• Bachelor's degree or higher in Behavioral Science, Human Services, Education, or related field.

Skills

• Demonstrated ability to lead, coach, mentor, and develop staff to achieve organizational goals.
• Strong knowledge of public assistance policies, procedures, and applicable state and federal regulations.
• Ability to interpret, apply, and communicate complex laws, rules, and written instructions effectively.
• Proven organizational skills with the ability to prioritize tasks, manage multiple projects, and meet strict deadlines in a fast-paced environment.
• Advanced analytical and problem-solving skills with keen attention to detail.
• Excellent written and verbal communication skills, including the ability to convey complex information clearly and professionally.
• Proficiency in using technology and data systems to manage workflows and monitor program performance.
• Ability to foster collaboration and maintain effective working relationships with internal teams, external partners, and diverse populations.

Pay

Salary Schedule Grade 36: $85,363.20 to $119,496.00 ($41.04 to $57.45). Starting rate will depend on experience, education, and qualifications.

Benefits

• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Schedule

This is a full-time, exempt position. Expected work hours are Monday – Friday 8:00 a.m. – 4:30 p.m. Hybrid remote options are available with some days working remotely and some days working in the office.

Work Location: Anoka County Blaine Human Services Center, 1201 89th Ave NE, Blaine, MN 55434.