Public Benefit Supervisor
Ensemble Health Partners · West Reading, PA · 1 mo ago
Human Resources$55k–$68k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description about Ensemble, O.N.E Purpose, The Opportunity, etc. We need to use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, equal opportunity, scam warning, application instructions, navigation, cookie, legal. Also remove duplicated lines.
We need to preserve all substantive information.
Let's parse content:
- Intro: "Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results."
That's about company and purpose; could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put company description under About the role.
- "The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $54,700.00- $68,375.00 based on experience This will be an on-site position at Tower - Reading Hospital in West Reading, PA."
That includes benefits (Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement) and Pay range, and location (on-site). So we can have Benefits section listing those items, Pay section with range, Schedule maybe? Not given schedule explicitly; only on-site. Could infer schedule? Not given. So we should not create Schedule section unless posting actually states it. It does not state schedule/hours. So omit Schedule.
- Then: "By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. Supervises the day to day task functionality of the Eligibility Services department. Maintains thorough working knowledge of department policies and procedures to act as subject matter expert for business process questions. Maintains thorough working knowledge of relevant federal, state and county benefit program requirements and shares with staff as appropriate. Monitors individual and team productivity and work quality levels to identify coaching or counseling opportunities. Acts as floater to erase deficiencies when work volume spikes or staffing gaps are present."
These are responsibilities. So Responsibilities section.
- "Job Competencies: Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat. Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes. Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better. Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results. Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation."
These are skills/competencies. Could go under Skills section.
- "Essential Job Functions: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. Monitors staff account level work outcomes to ensure productivity and quality standards are maintained. Monitors workflow and action planning for successful KPI measures. Functions as subject matter expert and staff resource for department policies & procedures, hospital system policies and procedures, and government benefit programs. Assists Manager or Director with staff time & attendance compliance. Develops & maintains proactive working relationship with county/state/federal Medicaid caseworker partners. Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff. Ability to travel when needed Other job duties as assigned"
These are also responsibilities; could merge with Responsibilities.
- "Employment Qualifications: Minimum years and type of experience: 2 years' experience interacting with patients regarding hospital financial issues. Superior customer service skills and ability to communicate with all levels effectively. Accustomed to substantial computer use and possesses a strong ability to multi-task required. Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. Other knowledge, skills, and abilities preferred: 4 year/Bachelor's Degree preferred Bilingual Proficiency in Spanish and English preferred Minimum Education: High School Diploma or GED Combination of post-secondary education and experience will be considered in lieu of degree Certifications: CRCR within 9 months of hire"
These are Requirements/Qualifications. We have both Requirements and Qualifications headings possible. We need to decide which to use. The instruction list includes both Requirements and Qualifications as possible headings. We should separate: Requirements could be mandatory (minimum years experience, etc.) and Qualifications could be preferred (degree, bilingual, certifications). But we can also combine. However we should not create thin sections; prefer few substantive sections. We could have a single "Requirements" section that includes both mandatory and preferred. But we have both headings available; we could use Requirements for mandatory and Qualifications for preferred. That seems reasonable.
- Then: "Join An Award-winning Company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation-Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company."
This is more about benefits and culture; could go under Benefits section (we already have benefits from The Opportunity). Could combine.
We must not repeat info. We'll consolidate benefits: Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits (healthcare, time off, retirement, well-being), Career Advancement, Professional certification, Recognition programs (quarterly/annual incentive). Also mention Work-Life Flexibility etc. But we should not invent; we can include those as listed.
We need to ensure we don't include boilerplate like EEO, equal opportunity, scam warning, application instructions, legal. At the end there is a lot of EEO statement etc. We must remove that.
Also remove "Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States." That's also boilerplate? It's about eligibility; might be considered legal. Probably remove.
Also remove "Individuals may reapply when located within the United States." etc.
Also remove "Ensemble provides reasonable accommodations..." etc.
Also remove "This posting addresses state specific requirements to provide pay transparency." etc.
Also remove "Employment Disclaimers – Ensemble" (incomplete). Remove.
Now craft HTML.
We'll have sections:
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, equal opportunity, scam warning, application instructions, navigation, cookie, legal. Also remove duplicated lines.
We need to preserve all substantive information.
Let's parse content:
- Intro: "Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results."
That's about company and purpose; could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put company description under About the role.
- "The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $54,700.00- $68,375.00 based on experience This will be an on-site position at Tower - Reading Hospital in West Reading, PA."
That includes benefits (Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement) and Pay range, and location (on-site). So we can have Benefits section listing those items, Pay section with range, Schedule maybe? Not given schedule explicitly; only on-site. Could infer schedule? Not given. So we should not create Schedule section unless posting actually states it. It does not state schedule/hours. So omit Schedule.
- Then: "By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. Supervises the day to day task functionality of the Eligibility Services department. Maintains thorough working knowledge of department policies and procedures to act as subject matter expert for business process questions. Maintains thorough working knowledge of relevant federal, state and county benefit program requirements and shares with staff as appropriate. Monitors individual and team productivity and work quality levels to identify coaching or counseling opportunities. Acts as floater to erase deficiencies when work volume spikes or staffing gaps are present."
These are responsibilities. So Responsibilities section.
- "Job Competencies: Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat. Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes. Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better. Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results. Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation."
These are skills/competencies. Could go under Skills section.
- "Essential Job Functions: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. Monitors staff account level work outcomes to ensure productivity and quality standards are maintained. Monitors workflow and action planning for successful KPI measures. Functions as subject matter expert and staff resource for department policies & procedures, hospital system policies and procedures, and government benefit programs. Assists Manager or Director with staff time & attendance compliance. Develops & maintains proactive working relationship with county/state/federal Medicaid caseworker partners. Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff. Ability to travel when needed Other job duties as assigned"
These are also responsibilities; could merge with Responsibilities.
- "Employment Qualifications: Minimum years and type of experience: 2 years' experience interacting with patients regarding hospital financial issues. Superior customer service skills and ability to communicate with all levels effectively. Accustomed to substantial computer use and possesses a strong ability to multi-task required. Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. Other knowledge, skills, and abilities preferred: 4 year/Bachelor's Degree preferred Bilingual Proficiency in Spanish and English preferred Minimum Education: High School Diploma or GED Combination of post-secondary education and experience will be considered in lieu of degree Certifications: CRCR within 9 months of hire"
These are Requirements/Qualifications. We have both Requirements and Qualifications headings possible. We need to decide which to use. The instruction list includes both Requirements and Qualifications as possible headings. We should separate: Requirements could be mandatory (minimum years experience, etc.) and Qualifications could be preferred (degree, bilingual, certifications). But we can also combine. However we should not create thin sections; prefer few substantive sections. We could have a single "Requirements" section that includes both mandatory and preferred. But we have both headings available; we could use Requirements for mandatory and Qualifications for preferred. That seems reasonable.
- Then: "Join An Award-winning Company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation-Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company."
This is more about benefits and culture; could go under Benefits section (we already have benefits from The Opportunity). Could combine.
We must not repeat info. We'll consolidate benefits: Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits (healthcare, time off, retirement, well-being), Career Advancement, Professional certification, Recognition programs (quarterly/annual incentive). Also mention Work-Life Flexibility etc. But we should not invent; we can include those as listed.
We need to ensure we don't include boilerplate like EEO, equal opportunity, scam warning, application instructions, legal. At the end there is a lot of EEO statement etc. We must remove that.
Also remove "Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States." That's also boilerplate? It's about eligibility; might be considered legal. Probably remove.
Also remove "Individuals may reapply when located within the United States." etc.
Also remove "Ensemble provides reasonable accommodations..." etc.
Also remove "This posting addresses state specific requirements to provide pay transparency." etc.
Also remove "Employment Disclaimers – Ensemble" (incomplete). Remove.
Now craft HTML.
We'll have sections:
About the role
with paragraph(s) describing Ensemble and purpose.
Responsibilities
with - items covering supervising day-to-day, maintaining knowledge, monitoring productivity, acting as floater, etc. Also essential job functions like monitoring staff account level work outcomes, monitoring workflow, functioning as SME, assisting with time & attendance, developing relationships with Medicaid caseworkers, collaborating with other departments, ability to travel, other duties as assigned.
We could combine responsibilities from both sections.
Requirements
with - items: 2 years' experience interacting with patients regarding hospital financial issues; superior customer service skills; ability to communicate with all levels effectively; accustomed to substantial computer use; strong ability to multi-task; demonstrated advanced usage of AI and management of teams using AI for process/tech improvements (exploration, experimentation, application).
Qualifications
with - items: 4-year/Bachelor's Degree preferred; Bilingual proficiency in Spanish and English preferred; Minimum Education: High School Diploma or GED (combination of post-secondary education and experience considered in lieu of degree); Certification: CRCR within 9 months of hire.
Skills
with - items from Job Competencies: Decision Making, Courage, Influencing, Coaching & Developing Others, Emotional Intelligence, Creating an Inclusive Environment. Could phrase each as a skill.
Benefits
with - items: Bonus Incentives; Paid Certifications; Tuition Reimbursement; Comprehensive Benefits (healthcare, time off, retirement, well-being programs); Career Advancement; Professional certification relevant to field; Recognition programs (quarterly and annual incentive); Work‑Life Flexibility; Leadership development; Purpose + Values; Innovative culture; etc. But we need to ensure we only include what is explicitly stated. The text: "Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs." That's a benefit. Also "Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement." That's covered. "Recognition – We offer quarterly and annual incentive programs for all
Requirements
with- items: 2 years' experience interacting with patients regarding hospital financial issues; superior customer service skills; ability to communicate with all levels effectively; accustomed to substantial computer use; strong ability to multi-task; demonstrated advanced usage of AI and management of teams using AI for process/tech improvements (exploration, experimentation, application).
Qualifications
with- items: 4-year/Bachelor's Degree preferred; Bilingual proficiency in Spanish and English preferred; Minimum Education: High School Diploma or GED (combination of post-secondary education and experience considered in lieu of degree); Certification: CRCR within 9 months of hire.
Skills
with- items from Job Competencies: Decision Making, Courage, Influencing, Coaching & Developing Others, Emotional Intelligence, Creating an Inclusive Environment. Could phrase each as a skill.
Benefits
with- items: Bonus Incentives; Paid Certifications; Tuition Reimbursement; Comprehensive Benefits (healthcare, time off, retirement, well-being programs); Career Advancement; Professional certification relevant to field; Recognition programs (quarterly and annual incentive); Work‑Life Flexibility; Leadership development; Purpose + Values; Innovative culture; etc. But we need to ensure we only include what is explicitly stated. The text: "Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs." That's a benefit. Also "Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement." That's covered. "Recognition – We offer quarterly and annual incentive programs for all
- items from Job Competencies: Decision Making, Courage, Influencing, Coaching & Developing Others, Emotional Intelligence, Creating an Inclusive Environment. Could phrase each as a skill.
- items: 4-year/Bachelor's Degree preferred; Bilingual proficiency in Spanish and English preferred; Minimum Education: High School Diploma or GED (combination of post-secondary education and experience considered in lieu of degree); Certification: CRCR within 9 months of hire.