Public Services Supervisor

About the role

The position is responsible for planning and organizing workflow while supervising circulation and employees to ensure patrons are provided with exceptional customer service. It reports to the Bainbridge Island Branch Manager.

Responsibilities

• Maintain department objectives consistent with the Library Director's goals, branch goals and library standards and policies.
• Implement procedures, systems, and performance standards to achieve approved objectives.
• Interview, select and hire new employees for the branch.
• Manage the collection of overdue patron accounts at an assigned branch.
• Facilitate resolution of unusual, sensitive, or difficult issues regarding overdue accounts or lost/damaged materials.
• Coordinate overdue accounts for collection agency action.
• Supervise the clearing of paid accounts from library records.
• Address patron complaints regarding library services, facilities and resources or the use of resources.
• Identify, report or address safety and security issues or refer to appropriate authorities as needed.
• May work on the reference and/or circulation desks.
• May assist patrons in using library equipment and services.
• May troubleshoot equipment problems as needed.
• May perform any and all circulation, paging and clerical functions as necessary.

Qualifications and Experience

• Any combination of education and experience equivalent to high school graduation plus three years of public library experience.
• Two years of supervisory experience preferred.

Essential Functions

• Maintain effective lines of communication within the department and division and with other departments, branches, and divisions.
• Coordinate with other departments in planning and maintaining efficient workflow among departments, branches, and divisions.
• Interview, select and hire new employees for the branch.
• Direct, plan, assign and determine the manner of work performed.
• Approve overtime and the use of employee time off.
• Evaluate employee performance and recommend employees for promotion or pay adjustment.
• Address employee grievances, recommend discipline and ensure compliance with applicable Federal, State, and local laws and regulations.
• Manage the collection of overdue patron accounts at an assigned branch.
• Facilitate resolution of unusual, sensitive, or difficult issues regarding overdue accounts or lost/damaged materials.
• Assist patrons in using library equipment and services.
• Perform any and all circulation, paging and clerical functions as necessary.

Knowledge, Skills and Abilities

• Ability to maintain regular and reliable attendance.
• Knowledge of the Integrated Library System (ILS).
• Ability to learn and utilize the Dewey Decimal System.
• Ability to select, develop and motivate staff and create a positive team environment.
• Ability to plan and set priorities.
• Ability to develop and implement procedures, prepare reports, and maintain department records as required and to exercise initiative and independent judgment within prescribed policies and procedures.
• Ability to establish and maintain effective working relationships with employees and patrons and to resolve problems and diffuse conflict as needed.
• Ability to operate standard office equipment, perform required data entry proficiently and utilize computer software and specialized programs.
• Ability to communicate effectively, orally and in writing.
• Ability to work weekends, evenings or on-call as needed.

Physical Requirements

• Work is carried out within a generally accessible, safe, indoor environment with frequent public and staff interaction.
• Incumbents in Mobile Services frequently work in various weather conditions.
• This position primarily involves light to medium physical demands, sitting and operating objects, tools or controls including keyboards and telephones; for extended periods, internal and external customer contact, conversations, phones, noise from office machinery and other equipment, etc.
• Must be able to work while others are working in a shared team area.
• Occasionally, the incumbent must move or maneuver objects or materials weighing up to 35 pounds, including stooping, reaching, lifting, bending or transferring books and other materials to carts, tables, or shelves of varying heights.
• Incumbents may be required to move carts of books and other materials around the building for extended periods of time.
• Frequently push, pull, lift or exert up to 20 pounds of force, and/or up to 10 pounds of force constantly to move objects; bending at the waist, kneeling, and reaching, using arms and hands.
• Visual acuity essential for tasks include reading and composing emails, reports, and materials including electronic information and complex materials from either written or computer sources; identifying and organizing library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters; scanning and inspecting library materials, including opening media cases; and operating computers for extended periods.
• Work performed and delivered are guided by precise deadlines.
• High cognitive demands include strong attention to detail, ability to focus for long periods of time, critical thinking, problem solving and information synthesis.
• Excellent communication skills, customer service abilities, and multitasking are also essential for success in this role.

Library Expectations

• Excellent customer service for patrons and co-workers.
• Knowledge and support of Kitsap Regional Library's principles of intellectual freedom.
• Knowledge and support of Kitsap Regional Library's policies and procedures.
• Ability to work effectively within a team.
• Ability to adapt to rapidly changing information, technology, work procedures and library services.
• Ability to maintain confidentiality in dealing with patron and/or employee records.

Schedule

This is a full-time position. Schedules are subject to change to meet the needs of the library but may include weekends and evenings.

Application Instructions

To apply for this position and future positions, please visit our website at KRL.org and select "Careers" located at the bottom of the page. This position is open to current employees, volunteers and the general public and will remain open until filled. Kitsap Regional is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at jobs@krl.org and we'll work with you to meet your accessibility needs.

Salary

$29.78 - $33.52 per hour