Public Area Supervisor

Key Responsibilities

• Create a welcoming, guest-focused environment.
• Supervise daily Resort Appearance operations across hotel and exterior spaces.
• Assign and prioritize cleaning tasks for team members based on business needs and resort standards.
• Lead, support, and work alongside team members in cleaning indoor and outdoor public areas.
• Ensure all areas are clean, safe, and well-maintained.
• Oversee and support power washing and exterior cleaning to maintain overall resort presentation.
• Conduct routine inspections of public areas and exterior spaces to ensure cleanliness and safety standards are met.
• Monitor team productivity and provide real-time coaching, feedback, and support.
• Ensure proper use of cleaning equipment, supplies, and safety procedures.
• Monitor inventory levels of cleaning supplies and communicate needs as appropriate.
• Respond quickly and effectively to guest requests, concerns, and service opportunities.
• Handle guest concerns and escalate issues as needed.
• Ensure passkeys, master keys, and communication devices are properly distributed, tracked, and secured.
• Report maintenance issues, safety concerns, and lost & found items promptly.
• Communicate effectively with Housekeeping, Engineering, Security, and other departments.
• Support scheduling needs, break coverage, and shift flow as needed.
• Aid in training and onboarding of new team members.
• Support emergency response procedures and ensure team readiness.
• Perform other duties as assigned.

Qualifications and Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Previous experience in housekeeping, resort appearance, or facilities preferred.
• Previous supervisory or leadership experience preferred.
• Reliable transportation.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to carry up to 50 lbs and stand/walk for extended periods.
• Strong attention to detail and proactive work ethic.
• Strong leadership, communication, and team management skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Commitment to ensuring the safety and well-being of guests and team members.
• Ability to work in a fun, fast-paced, team-oriented environment.
• Flexible availability, including weekdays, weekends, evenings, and holidays.
• Must be able to speak and read English; additional languages a plus.

Benefits/Perks

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more.
• Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401K*
• Vacation and PTO*
• Full-Time status benefits