Supervisor, Program Specialist

Summit Pacific is a vibrant and expanding public hospital district operating a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.”

About the role

The Program Specialist Supervisor provides supervision and operational oversight for program specialist staff to ensure safe, efficient, and high-quality patient care. This role supervises program specialist personnel, develops and implements standardized workflows, and promotes consistent practice across the organization through continuous training and performance monitoring. The supervisor ensures compliance with Epic electronic medical record standards, identifies education and training opportunities, delivers hands-on training, coordinates staffing, troubleshoots coverage challenges, conducts performance evaluations, and collaborates with leadership on Standardized Operating Procedures (SOP).

Responsibilities

• Provides day-to-day supervision and support to Program Specialists.
• Ensures compliance with processes, procedures, regulatory requirements, and Epic documentation standards.
• Develops, implements, and maintains standardized workflows and operating procedures across various lines of business.
• Monitors adherence to standardized procedures through audits, feedback, and continuous improvement efforts.
• Coordinates daily staffing and resolves coverage issues based on operational needs.
• Serves as the primary point of contact for staff regarding workflow barriers, safety concerns, and EMR-related questions.
• Identifies training needs and provides ongoing education, competency validation, and Epic training for staff.
• Conducts performance evaluations and provides coaching and corrective feedback to staff.
• Performs special projects and other related duties as assigned.

Leadership Responsibilities

• Builds and maintains professional relationships with direct reports, co-workers, and patients/customers.
• Communicates and promotes the organization’s vision and direction to direct reports.
• Demonstrates effective supervisory skills, including maintaining equipment, appropriate staffing, monitoring performance, and ensuring regulatory compliance.
• Develops self and others through training, guidance, and professional development activities.
• Fosters an environment of trust, integrity, and open communication.
• Supports leadership in developing and implementing department strategies and tactics.

Requirements

• Associate’s degree in healthcare administration, business administration, medical office administration, or related field.
• Minimum 2–3 years of progressively responsible experience in a healthcare administrative setting.
• Minimum 2–3 years of supervisory or lead experience directing the work of staff.
• Experience with electronic health records; Epic experience preferred.

Skills

• Problem-solving and organizational skills.
• Ability to lead employees and manage multiple priorities simultaneously.
• Ability to cultivate effective partnerships and collaborate with providers, healthcare professionals, caregivers, patients, and community members.
• Proficient in Microsoft Office products and electronic medical records systems.
• Professional and effective written and verbal communication skills.
• Ability to maintain accurate documentation and records in a timely manner.
• Ability to work independently with strong systems-thinking, problem-solving, and prioritization skills.

Physical Requirements

• Lifting < 10 lbs: Occasional (10–30% of the time).
• Lifting 10–35 lbs: Seldom (1–10% of the time).
• Lifting > 35 lbs: Never (0% of the time).
• Carrying < 10 lbs: Occasional (10–30% of the time).
• Carrying 10–35 lbs: Seldom (1–10% of the time).
• Carrying > 35 lbs: Never (0% of the time).
• Pushing/Pulling: Occasional (10–30% of the time).
• Sitting: Frequent (30–70% of the time).
• Standing: Occasional (10–30% of the time).
• Walking: Occasional (10–30% of the time).
• Bending/Stooping: Seldom (1–10% of the time).
• Crouching: Seldom (1–10% of the time).
• Exposure to Bloodborne Pathogens (BBP): Frequent (30–70% of the time).

Sensory Requirements: Vision, hearing, and speech within normal range, with or without corrective devices.

Pay

$30.71 – $45.92 per hour (depending on experience).

Benefits

• Competitive compensation.
• Medical, prescription, dental (including orthodontia), and vision coverage.
• Healthcare and daycare Flexible Spending Accounts (FSA).
• Subsidized daycare benefit.
• Life insurance and Accidental Death and Dismemberment (AD&D) coverage.
• Short- and long-term disability.
• Generous employer 403(b) match contributions for retirement.
• 457 retirement account for additional funds.
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Smoking cessation assistance.
• Employee Wellness Program.
• Employee committees (e.g., Spirit Team).
• On-site gym and instructor-led fitness classes (Yoga, Kettlebells, Bootcamps).
• Walking trails on site.

Location

Elma, Washington. Summit Pacific serves east Grays Harbor County, offering a small-town lifestyle with year-round recreational activities, including hiking, kayaking, nature viewing, fishing, hunting, museums, wineries, and nearby colleges.