Supervisor - Production (Exempt)

Store #: WM0142 Optical Direct Edge & Mount, OMAHA | Full-Time

About the role

Since 1915, Walman Optical has served thousands of independent eye care professionals, providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while delivering quality eyewear and unmatched service for an exceptional patient experience. As a division of Walman, part of EssilorLuxottica—a global leader in vision care—you’ll bring advanced technology and innovative products to our partners. Our collective mission is to enrich the lives of our customers, employees, and communities through better vision.

Responsibilities

• Oversee day-to-day production activities to meet established metrics for safety, quality, production, customer service, and people management.
• Develop high-performing teams, drive continuous improvement, and foster a best-in-class working environment.
• Lead production teams to achieve daily goals and objectives.
• Monitor and evaluate productivity through team and individual metrics.
• Actively participate in and coach employees on continuous improvement initiatives.
• Communicate company policies, procedures, and unique selling propositions effectively to the team and accounts.
• Manage and coach employees, including performance reviews and documentation of performance issues.
• Schedule vacation hours considering seasonality and workload demands.
• Maintain production and machine maintenance records.
• Troubleshoot machine errors and breakdowns with offsite vendors using remote interfaces.
• Address product information, prescription service issues, and company policy decisions with internal and external accounts.
• Act as a role model, fostering motivation, commitment, and teamwork.
• Maintain a clean, organized, and safe work environment.
• Ensure compliance with company, manufacturer, attendance, and safety policies, including HIPAA confidentiality.
• Assist coworkers to maintain workflow, meet deadlines, and balance workloads.
• Provide training, work direction, and technical guidance to less experienced coworkers.
• Attend in-house or sponsored training, including supervisory classes.
• Perform other duties as assigned.

Requirements

• High School diploma, GED, or equivalent work experience.
• 4 years of experience in a manufacturing environment.
• Ability to solve complex problems involving multiple departments.
• Strong competency in all aspects of lab manufacturing.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and DVI software.
• Excellent interpersonal, organizational, and communication skills.
• Strong leadership skills with the ability to motivate teams and maintain workflow.
• Ability to lift up to 50 pounds.
• Experience managing interactions with internal and external customers.

Preferred Qualifications

• Prior supervisory experience.

Benefits

• Competitive bonus and/or commission plan.
• First-class total rewards package, including health care, retirement savings, and paid time off/vacation.
• Various employee discounts.