Supervisor - Product

About the role

As a Supervisor, you drive daily results and lead moments on the sales floor. You’re a role model for delivering excellent customer experiences and help create a high-performing, inclusive, and cohesive environment. You support daily operations, coach Team Members in the moment, and help bring our values to life during each shift.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When assigned as the Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members.
• Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPI goals and drive results by tracking sales performance, setting goals with the team, and celebrating wins.
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to inspire yourself and others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Requirements

• Previous experience in a supervisory or management role in retail, preferably in fashion or a related industry.
• Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity.
• Strong ability to lead by example and motivate a team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Passion and focus on team collaboration and customer connection.
• Ability to use sales data and feedback to improve team performance and drive business results.
• Strong attention to detail and ability to uphold visual and operational standards.
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence.
• Ability to embody our values and service approach in every interaction.
• Must be able to stand and remain physically active, moving around all areas of the store and be accessible to customers for 100% of the scheduled shift.
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift.

Full-time availability requirements: Open availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.

Benefits

• Competitive pay with a performance-based bonus structure.
• 401(k) plan.
• Generous employee discount.
• Paid time off.
• Comprehensive health, dental, vision, and life insurance plans.
• Mental health benefits to support your wellbeing.
• Paid parental leave.
• Employee referral bonus program.

Pay

$30.00 / hour