Supervisor, Players Club - Non Exempt - Players Club

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

About the role

The Players Club Supervisor oversees all Player's Club Leads and Representatives who solicit and identify new gaming customers for the Players Club program. They maintain customer information, ensuring the highest standards of data entry.

Responsibilities

• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
• Maintain staff schedules to optimize service levels and fiscal responsibility, ensuring all scheduling deadlines are met weekly.
• Ensure compliance with State, gaming, and Tribal laws.
• Manage Player’s Club promotions and redemptions, including gift days and free play offers.
• Process and maintain Player’s Club Reports.
• Ensure comps and prize redemptions are issued in accordance with Hard Rock guidelines, with proper controls, auditing, surveillance, and coordination.
• Assist in resolving player and cross-department challenges through interaction on the casino floor and off.
• Work closely with Player Development, slot department, table games department, and guest services/call service center.
• Assist the Player’s Club Manager with all Player’s Club activities, including equipment ordering, installation, training, maintenance, and ordering of supplies and printed materials/cards.
• Meet and greet players on the floor, at special events, and promotions.
• Monitor slot marketing systems and performance.
• Support and maintain Hard Rock courtesy guidelines, ensuring subordinate participation in customer service and supervisor training.
• Maintain confidentiality of information and sign the Hard Rock confidentiality agreement.
• Maintain a clean, safe, and hazard-free work environment.
• Follow secret shopper criteria exactly.
• Perform other duties as assigned.

Benefits

We offer a comprehensive benefits package that supports team members' health, well-being, and work-life balance. Benefits may vary with employment status. For a full list of benefits, visit our career site: www.gotoworkhappy.com/benefits.