Supervisor, Picking

About the role

Join our team at 1915 South as a Picking Supervisor for the Covington Distribution Center. 1915 South owns and operates 29 Ashley stores and 3 distribution centers across the Southeast.

Responsibilities

• Assist in planning and coordinating daily delivery schedules to ensure timely and accurate service.
• Ensure team compliance with company policies, safety standards, and customer service expectations.
• Handle escalated customer inquiries and resolve delivery-related issues professionally.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.
• Verify that deliveries meet company standards for accuracy and condition.
• Assist with tracking deliveries, returns, and inventory movement.
• Maintain accurate records of delivery performance and incidents.
• Help onboard and train new delivery staff on procedures and safety protocols.
• Provide ongoing coaching to improve efficiency and service quality.
• Ensure adherence to OSHA regulations and company safety guidelines.
• Report and address any safety hazards or compliance issues immediately.
• Track KPIs such as NILs (Not in Location) and PPH (Pieces per Hour).
• Provide input for process improvements and operational efficiency.
• Monitor unloading, putaway, and picking of merchandise to be delivered to customers.

Benefits

• Competitive pay and bonus potential.
• Health, dental, vision, disability, and life insurance.
• Paid vacation and sick leave.
• 401k retirement savings plan with a company match.
• College tuition assistance at Thomas University.
• Generous furniture discounts for employees.
• Employee Referral Program (earn up to $500 per referral).

Career Growth

Many of our company leaders at 1915 South grew within our company. When you start at 1915 South, you are not just starting your next job; you are beginning your new career with long-term opportunities.