Supervisor Physician Billing Services (hybrid)

This role is hybrid and requires 1 day a week at our Westwood, MA location. It focuses on the professional billing side supporting our AR Radiology group and includes supervision of 7 direct reports.

Responsibilities

• Organizes and supervises the daily activities of assigned staff through work assignments, productivity measurement, and quality assurance review.
• Oversees and manages productivity requirements and quality assurance metrics, communicating expectations to staff and monitoring performance daily, weekly, and monthly.
• Maintains thorough knowledge of payer rules, regulations, policies, and procedures related to assigned function/area.
• Assists in developing and updating departmental procedures to accommodate payer-specific requirements and expedite payment.
• Establishes and fosters professional relationships with payer representatives to facilitate appeals, interpret regulations, and gather pertinent information.
• Collaborates with manager, peers, and leadership to share critical information, statistical data, and strategies enhancing functional area performance.
• Works with internal resources to facilitate process improvement policies and procedures for the physician billing department.
• Maintains compliance with the hospital's billing policies and procedures.
• Assists and participates with the PO technology team and other hospital departments to ensure systems meet payer and regulatory billing requirements.
• Evaluates, coaches, and trains staff for development and performance improvement.
• Completes employee performance evaluations accurately and timely according to hospital and departmental requirements.
• Resolves complex problems using analytical skills, scientific, mathematical, or technical principles, and cross-functional knowledge.
• Demonstrates excellent written and verbal communication skills to mediate conflicting views and issues effectively.
• Identifies, analyzes, and resolves problems quickly and effectively.
• Works with diverse internal and external constituencies.

Requirements

• High School diploma or GED required.
• Four years of related physician or hospital billing work experience required.

Preferred Qualifications

• EPIC experience.
• Previous experience managing a team.
• Strong knowledge of overall physician billing operations in healthcare.
• Demonstrated leadership abilities.

Benefits

• Flexible schedules.
• Affordable health, vision, and dental insurance.
• Child care and student loan subsidies.
• Generous levels of time off.
• 403(b) Retirement Savings plan and Pension.
• Tuition and certain License and Certification Reimbursement.
• Cell phone plan discounts.
• Discounted rates on T-passes.

Pay

The posted pay range is Boston Children’s reasonable and good-faith expectation for this role at the time of posting. Any base pay offer depends on skills, experience, education, certifications, and other job-related factors.