Supervisor Physical Security Operations Center

About the role

The Supervisor Physical Security Operations Center is responsible for managing the daily operations of the Physical Security Operations Center (PSOC), ensuring effective monitoring of access control systems, CCTV surveillance, dispatch coordination, and emergency communications across critical energy infrastructure sites. Supervises Physical Security Operators, maintaining operational readiness, and ensures compliance with security protocols and regulatory standards.

Responsibilities

• Supervise and lead a team of operators across multiple shifts, ensuring consistent coverage and performance.
• Conduct shift briefings, assign duties, and manage scheduling to maintain 24/7 operational readiness.
• Provide coaching, performance evaluations, and corrective actions, as needed.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Operate and oversee all security systems including CCTV, access control, alarm monitoring, and communication platforms.
• Maintain accurate records of operator certifications, training, and shift activities.
• Support audits and inspections by providing documentation and operational insights.
• Develop and deliver training programs for operators on system use, emergency protocols, and communication standards.
• Stay current with emerging technologies and best practices in security communications.
• Promote cross-training to enhance team flexibility and resilience.
• Serve as the escalation point for emergency situations and critical incidents.
• Coordinate with internal security teams, emergency responders, and external agencies.
• Ensure operators follow established emergency protocols and communication procedures.
• Consult with Physical Security Unit team members, Information Technologies teams, and system vendors to address technical issues and ensure system integrity.
• Conduct routine audits and tests of security systems to verify operational status.
• Recommend upgrades or enhancements to improve system performance and security coverage.

Requirements

• Able to possess within 3 months of employment a Basic instructor-led 40-hour telecommunicator course, CPR/First Aid/AED certification, and a TWIC clearance.
• Preferred: Formal, basic instructor-led 40-hour telecommunicator course (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017).
• 2 years team leadership, providing direction and guidance to others.
• High school diploma or equivalent.
• Experience in law enforcement, security, military, public safety communications, or communications within the physical security industry.
• Knowledge of NERC physical security standards.

Qualifications

• Education: High school diploma or equivalent.
• Preferred: Associate or bachelor’s degree in criminal justice, communications, or related field.

Skills

• Strong situational awareness and diligence.
• Ability to remain calm and decisive under pressure.
• Excellent communication and people skills.
• Familiarity with security technology (CCTV, access control systems, radios).

Benefits

• Competitive Salary
• 401k Savings plan with company matching
• Pension plan
• Paid time off
• Paid Holiday time
• Medical, Prescription Drug, & Dental Coverage
• Tuition Assistance Program
• Employee Assistance Program
• Wellness Programs
• On-site Fitness Centers
• Bonus Plan

Storm Duty Requirements

Responding to storms will be considered a condition of employment. TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

Pay, Schedule, and Benefits

Competitive Salary
401k Savings plan with company matching
Pension plan
Paid time off
Paid Holiday time
Medical, Prescription Drug, & Dental Coverage
Tuition Assistance Program
Employee Assistance Program
Wellness Programs
On-site Fitness Centers
Bonus Plan and more!

Company Policies

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.