Security Operations Supervisor

Essential Duties and Responsibilities

• Establish clear measurable goals and objectives to determine individual and team results (operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals)
• Solicit ongoing feedback from Facilities/EHS Manager, peers, and team members on team member's contribution to the team
• Provide ongoing coaching and counseling to team members based on feedback
• Express pride in staff and encourage them to feel good about their accomplishments
• Perform team member evaluations professionally and on time
• Drive individuals and the team to continuously improve in key operational metrics and achievement of organizational goals
• Coordinate activities of large teams and keep them focused in times of crises
• Ensure recognition and rewards are managed fairly and consistently in area of responsibility
• Forecast quarterly expenditures to the Security Manager
• Monitor the security cameras for all buildings and associated systems
• React to Security, fire, and other alarms outlined in daily procedures
• Review completed shift reports and address critical issues, escalating to the Security Manager as necessary
• Train employees on emergency response procedures
• Liaise with 3rd party Site Security Supervisor (SSS) to promote and enforce security regulations as they apply to daily operations
• Train and evaluate Security team knowledge and application of regulations; report violations to SSS and Security Manager
• Perform periodic evaluations of job knowledge
• Possess knowledge in the use of the closed-circuit television system (CCTV); proficient in advanced operation of the recording system and its use
• Report security system impairments to the SSS and Security System Administrator
• Supervise the security guards on proper creation and control of credentials
• Develop shift patrols to monitor campus security; run reports to verify patrols were completed as outlined
• Develop instructions and train the security force in security operations
• Control workforce work schedule
• Hands-on working supervisor; monitors all shifts including nights and weekends
• Keep Facilities/EHS/Security Managers informed of campus security and emergencies
• Adhere to all safety and health rules and regulations associated with this position and as directed by manager
• Comply, follow, and enforce all procedures within the company security policy
• Perform other duties as outlined by the Security Manager
• Create SOPs and training materials
• Manage projects for ongoing site security upgrades under the leadership and guidance of supervisor
• Compile monthly and quarterly progress updates for customer-facing engagements
• Available to field emergency security escalations for 24/7 site on a rotating schedule with peers and manager

Management and Supervisory Responsibilities

This position is directly responsible for managing other employees, including hiring/termination and/or pay decisions, and performance management.

Education and Experience Requirements

• Bachelor's degree plus 2-3 years of related experience
• Experience in data center security and/or tech manufacturing spaces is desired
• Experience with leading security platforms (S2, Lenel, Gallagher, Genetec, etc.) is a plus