Security Operations Supervisor

People Inc. is seeking an experienced Security Operations Supervisor to serve as a visible, hands-on uniformed leader supporting daily enterprise security operations. This position reports to the Manager, Security Operations and works alongside in-house and contracted security personnel across reception, patrol, events, incident response, and workplace security operations. The Supervisor also collaborates closely with the Manager, GSOC & Intelligence to assist with GSOC operations, coordinate field response, and maintain effective communication during incidents and special events.

Responsibilities

• Operational Leadership
  • Provide visible, hands-on operational leadership and work alongside in-house and contracted security personnel during daily operations.
  • Coordinate reception, patrol, event security, contract personnel, and other operational resources during assigned shifts.
  • Ensure post orders, procedures, access-control requirements, and service standards are followed; inspect operations and help correct deficiencies.
• Incident and Emergency Response
  • Serve as the senior uniformed operational resource during incidents, emergencies, and critical events until relieved by Security Management.
  • Direct field response, deploy resources, coordinate with the GSOC, and ensure required notifications, incident reports, and after-action documentation are completed.
  • Respond to medical incidents, evacuations, suspicious activity, workplace violence concerns, executive incidents, and other security events; coordinate with law enforcement, fire, EMS, and property management as needed.
• GSOC Support and Coordination
  • Work closely with the Manager, GSOC & Intelligence to assist with GSOC personnel and daily operations.
  • Provide operational guidance and support during major incidents, special events, after-hours activity, and periods of elevated demand.
  • Coordinate field operations with GSOC monitoring, communications, incident documentation, enterprise notifications, and situational-awareness functions.
• Physical Security and Event Operations
  • Support access control, visitor management, reception, patrol, alarm response, CCTV operations, facility inspections, and other physical security functions.
  • Assist with planning and on-site execution of internal meetings, executive events, corporate venue activities, and major public-facing events.
  • Direct event security staffing and deployment and coordinate with vendors, venue personnel, law enforcement, and emergency responders while maintaining a professional and welcoming environment.
• Leadership, Training, and Operational Support
  • Coach and mentor security and GSOC personnel through daily guidance, real-time feedback, onboarding support, drills, and hands-on instruction.
  • Provide Security Management with objective feedback regarding performance, training needs, staffing concerns, and opportunities for improvement.
  • Assist with shift coverage, daily assignments, operational documentation, special projects, audits, and other duties as assigned.

Requirements

• Education
  • Bachelor's degree in criminal justice, security management, emergency management, or a related field; equivalent professional experience will be considered.
• Required Qualifications
  • Minimum of five years of progressively responsible experience in law enforcement, military service, public safety, corporate security, or a related security environment.
  • Demonstrated leadership experience directing personnel or operations during routine activities, incidents, emergencies, or special events.
  • Ability and willingness to work as a hands-on, uniformed operational leader rather than in a primarily administrative role.
  • Sound judgment and the ability to make timely, defensible decisions under pressure.
  • Excellent verbal, written, interpersonal, and customer-service skills, with the ability to interact professionally at all levels of the organization.
  • Working knowledge of access control, CCTV, alarm monitoring, incident reporting, and common security operations practices; proficiency with Microsoft Office and related reporting systems.
  • Ability to remain mobile throughout the workday, conduct patrols and inspections, stand or walk for extended periods, and successfully complete required pre-employment screening.
• Preferred Qualifications
  • Prior supervisory or field leadership experience in law enforcement, corporate security, military service, emergency management, or another operational environment.
  • Retired law enforcement experience, particularly in a supervisory or field leadership capacity.
  • Experience supporting a GSOC, command center, emergency operations center, or similar security environment.
  • Experience coordinating proprietary and contracted security personnel, reception, events, or executive support.
  • CPP, APP, PSP, PCI, FDNY Certificates of Fitness, First Aid, CPR, AED, or similar relevant certifications.

Schedule

This position is a fully in-office role due to the nature of the work.

Pay

Hourly pay range for New York: $35.00 - $40.00. The pay range may vary based on work location, experience, and performance. This range is one component of People Inc's total compensation package.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Unlimited paid time off (PTO).
• Adoption or surrogate assistance and donation matching.
• Tuition reimbursement.
• Basic life insurance and accidental death & dismemberment.
• Supplemental life insurance and accident insurance.
• Commuter benefits.
• Short-term and long-term disability.
• Health savings and flexible spending accounts.
• Family care benefits.
• 401K savings plan with a company match program.
• 10-12 paid holidays annually.
• Generous paid parental leave (birthing and non-birthing parents).
• Voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.