SUPERVISOR-PHLEBOTOMY

About the role

Performs work involving supervision of the phlebotomy section of the laboratory. Ensures patient care and specimen processing are provided in a way that meets customer needs in an efficient and professional manner.

Responsibilities

• Establishes, maintains, and monitors mechanisms which ensure timely and accurate processing of inpatient and outpatient requests.
• Prepares and adjusts work schedules and assignments as needed.
• Participates actively in the selection and training of employees.
• Develops systems to evaluate employee performance on a regular basis. Provides coaching, guidance, and counseling as needed.
• Writes, reviews, and updates departmental Policies and Procedures. Assures compliance with the approved Policies and Procedures.
• Identifies, develops, and analyzes performance improvement indicators for the department. Promotes a safe work environment.
• Reviews the Monthly Financial Reports. Assures that Variances are properly explained. Meets the Productivity targets.
• Interacts with internal and external customers in a professional manner to address concerns and takes steps to resolve these. Interacts with outreach clients to ensure that client's expectations are met in a professional way.
• Actively participates in evaluating and improving Patient Satisfaction Scores.
• Actively participates in the successful development and management of the Outreach (MethCare) program.
• Develops systems to manage inventory. Takes necessary steps to reduce waste and optimize resource utilization.

Requirements

• Thorough understanding of regulations governing laboratory services.
• Basic understanding of financial and statistical tools.
• Demonstrated oral and written communication skills.
• Excellent interpersonal skills.
• Ability to work independently and in a team environment.
• Ability to provide compassionate patient care orientation.
• Energetic, self-motivated, and driven.
• PBT(ASCP) and/or MT/MLT (ASCP) is required.
• High School Diploma/GED Equivalent Required.
• 5 years of experience in Healthcare/Medical Laboratory setting Required.