Supervisor, Pharmacy Support & Operations

About the role

Supervises day-to-day specialty pharmacy support and dispensing coordination to meet productivity, service, safety, and quality targets. Leads a frontline team executing patient onboarding, benefits verification, prior authorization coordination, refill scheduling, order fulfillment, and cold‑chain logistics under approved SOPs. Oversees workload planning, shift scheduling, and KPI tracking to maintain cycle time, accuracy, adherence, and shipment timeliness. Improves local processes and tools, resolves routine operational issues, and upholds privacy, security, and accreditation requirements.

Responsibilities

• Supervises scheduling of pharmacy technical staff
• Coordinates in-services when needed
• Assesses departmental productivity
• Regular and reliable attendance is an essential function
• Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productive manner
• Ability to meet the physical requirements for the position
• Ability to get along with others and consistently engage in and promote positive interactions in the workplace
• Ability to operate computer and various software
• Ability to communicate effectively both verbally and in writing
• Ability to supervise team members effectively to maximize potential

Qualifications

• National Certified Pharmacy Technician and Registered Pharmacy Technician in the state of Tennessee
• 4+ years community/retail/ambulatory pharmacy or health-system related experience

Skills

• Must be proficient in Microsoft Office, including Word, Excel, and PowerPoint
• Prior experience on pharmacy dispensing systems and familiarity with insurance adjudication processes

Benefits

• Medical, dental, and vision care
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs and professional development resources
• Mentorship programs, employee resource groups, and volunteer activities