Supervisor, Pharmacy Billing Operations

Responsibilities

• Supervises, coaches, and develops a team of pharmacy billing operations specialists.
• Provides ongoing feedback and training and conducts annual performance evaluations.
• Fosters a culture of productivity, accountability, continuous improvement, and customer service.
• Develops, implements, and maintains SOP’s for the department to ensure internal controls and policies are being adhered to around billing and collections processes.
• Works closely with cross functional teams on initiatives, process improvements, and problem solving.
• Maintains credit balances for refunds and adjustments.
• Evaluates opportunities to automate work functions to reduce cost of doing business associated with labor costs.
• Monitors team performance and identifies strategic opportunities to support long-term growth.
• Manages multiple priorities effectively while meeting established deadlines.
• Participates in interviews and evaluates candidates for open positions.
• Manages timecards to ensure accurate timekeeping and payroll readiness.
• Captures PTO to maintain coverage and ensure compliance.
• Supports daily operations and helps resolve escalations as needed.
• Distributes workload to balance team capacity, monitors productivity and ensures service-level expectations are met.
• Supports onboarding and training while reinforcing standard processes and best practices.
• Ensures billing accuracy, completeness, and compliance.
• Maintains billing cycles and resolves discrepancies in a timely manner.
• Serves as back-up to the Manager, Billing Operations.

Qualifications

• Bachelor’s degree in Accounting, Business, Healthcare Administration, Finance, or a related field required; equivalent combination of education and relevant experience may be considered in lieu of a degree.
• Minimum of three (3) years experience in billing or financial operations.
• Demonstrated knowledge of pharmacy billing and collections practices across multiple payer types, including an understanding of operational controls and reimbursement workflows.
• Strong supervisory, coaching, and team development capabilities with the ability to drive accountability, performance, and engagement.
• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to evaluate operational issues, interpret performance data, and make sound, timely decisions.
• A high degree of professionalism, discretion, sound judgment, and attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Minimum of one (1) year experience in a supervisor or team lead role.
• Experience leading process improvement or workflow optimization initiatives within revenue cycle, billing operations, or related functions.

Pay

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!

Schedule

Hybrid, remote and flexible on-site work schedules are available, based on the position.