Supervisor Payroll

Position Title: Supervisor, Payroll (OSC) Position Summary: The Supervisor, Payroll is responsible for providing payroll delivery expertise that provides a service that meets current and future needs of JetBlue’s 26,000 U.S.-based crewmembers. The Supervisor, Payroll is responsible for the day-to-day operations in the Payroll Department and ensures payrolls are compliant, accurate, risk adverse and timely. The Supervisor is responsible for overseeing a team of crewmembers and co-managing/partnering with three (3) Payroll Supervisors. Essential Responsibilities Manage the processing of end-to-end payroll processes including reviewing team checklists and files for completeness including electronic time clock data managementManage the day-to-day BAU activities of payroll specialists including the hotline, ticketing system and e-mail responsesLead and mentor a team of payroll specialists across multiple locations, providing guidance, and leadership to ensure operational excellenceReview semi-monthly and weekly U.S. Domestic payrolls before final close of each payroll in accordance with Sarbanes-Oxley (SOX) complianceDemonstrates knowledge of payroll legislation, tax, financial, regulatory and internal controls, governance, risk management and crewmember policy, including IRS/ requirements and other important payroll submissionsManage payroll specialists to ensure all payments/files are processed in a controlled fashion whilst adhering to deadlinesManaging up and pull in subject matter specialist resources when required for conversations or deliverable creation purposesEnsure the payroll service remains compliant with all relevant requirements, including controls, JetBlue policies, collective bargaining agreements (CBAs), regulations and legislationSupport the Payroll Transformation & Projects Team with the implementation of projects and change affecting the Payroll team, processes, and systems, ensuring no/minimal disruption to serviceEnsure timely resolution of escalated or complex issues, requests for exceptions to standard processes, service delivery issuesEnsure that Risk Events or Issues are promptly reported to the Payroll ManagerLiaise with working groups to agree file timelines & and formats to support compensation programsAble to handle sensitive information and maintain a high level of confidentialityDemonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standardAssist Payroll Manager with ad hoc projectsOther duties as assigned Minimum Experience And Qualifications Bachelor’s degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least two (4) years of previous related work experienceThree (3) years of payroll experienceThree (3) years of SAP Payroll experience (in-house)Two years (2) of management experienceAbility to multitask and work autonomouslyAbility to work in a fast-paced environment including working additional hours as necessaryProficient in Microsoft Office suiteExcellent verbal and written communication skillsStrong attention to detailAvailable for overnight travel (10%)Must pass a ten (10) year background check and pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience And Qualifications Four (4) years of payroll experienceProficient with Snowflake or related technologiesUnderstanding of multi-state tax lawCertified Professional Payroll Certification (CPP)Automatic Data Processing (ADP) tax provider experiencePrevious airline industry experienceBi-lingual (preferably Spanish) Crewmember Expectations: Regular attendance and punctualityPotential need to work flexible hours and be able to respond on short noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. Equipment: Computer and other office equipment Work Environment: Traditional office environment Physical Effort: Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)