Supervisor-Patient Transport & Equipment Transport - evening shifts

About the role

The Supervisor, Patient & Equipment Transport leads the teams and systems that ensure patients and caregivers can focus on care, not logistics. This role is based at Stanford Health Care's Palo Alto campus and oversees operations supporting patient transport and equipment services across inpatient units, ICUs, and the Emergency Department.

Responsibilities

• Oversee daily operations of Patient Transport and PEMS departments to meet service levels while ensuring compliance with hospital policies and regulatory standards.
• Assign and coordinate duties, schedules, and workflow adjustments to meet service levels and safety priorities.
• Maintain inventory and timely requests/deliveries of equipment; keep work areas organized, safe, and compliant.
• Monitor daily productivity and KPIs (e.g., response times, transport turnaround, equipment availability); provide real-time coaching and corrective feedback to staff.
• Implement and reinforce standard operating procedures (SOPs); document exceptions, barriers, and improvement opportunities and escalate trends to the Manager.
• Support recruitment, onboarding, and ongoing training; coordinate skills validation and annual competencies; maintain accurate training, coaching, and performance documentation.
• Conduct performance appraisals and provide coaching, ensuring staff competency and maintaining accurate documentation.
• Investigate incidents and service failures, document findings, resolve operational issues, and escalate as appropriate.
• Promote a culture of safety through proactive reporting and timely documentation of injuries and near-misses; partner with Environmental Health & Safety (EHS) to implement equipment and procedural changes that reduce worker injuries.
• Foster employee engagement, teamwork, inclusion, & recognition and support department goal setting and participate in work groups as directed by leadership.
• Collaborate with clinical departments to address patient and equipment needs and represent the department at meetings with clinical and patient care teams and stakeholders.
• May require on-call availability and support during nights, weekends, and holidays to support operations.

Requirements

• High school diploma or GED required.
• Three (3) years of progressively responsible experience in patient transport, medical equipment, or related healthcare operations required.

Qualifications

• Working knowledge of hospital transport workflows and patient care equipment handling, cleaning, staging, and maintenance processes.
• Working knowledge of The Joint Commission, National Patient Safety Goals, Occupational Safety and Health Administration, Title 22, and Health Insurance Portability and Accountability Act (HIPAA) requirements as applied to daily operations.
• Ability to supervise, coach, mentor, train, and evaluate work results; provide timely feedback and maintain accurate documentation.
• Ability to coordinate daily staffing, assignments, and workflow adjustments to meet service levels and safety priorities.
• Ability to monitor and interpret key performance indicators (KPIs) and productivity measures; identify exceptions and escalate trends.
• Strong customer service, collaboration, and communication skills with clinical teams, patients, families, and support partners.
• Ability to remain calm under pressure, apply sound judgment, and respond appropriately to emergent operational needs.
• Familiarity with process improvement (LEAN) methodologies and ability to support implementation of standard work.
• Ability to investigate incidents, document findings, and implement immediate corrective actions within scope.
• Ability to use new technologies (including AI) to drive operational performance.

Skills

• Effective communication and interpersonal skills.
• Leadership and supervisory abilities.
• Problem-solving and decision-making skills.
• Organizational and time management skills.
• Customer service orientation.
• Ability to work independently and as part of a team.

Benefits

Stanford Health Care offers a comprehensive benefits package including medical, dental, vision, retirement plans, and paid time off.

Pay

$37.82 - $49.15 per hour

Schedule

Evening - 08 Hour