Supervisor, Patient Financial Services, Patient Access

About the role

Park Nicollet is seeking a Patient Financial Services (PFS) Supervisor to lead the financial aspects of patient care. The position involves supervising operations, improving customer satisfaction, and maximizing cash flow.

Responsibilities

• Supervise the overall functions of the PFS area
• Collaborate with Operations and other departments to ensure an exceptional patient experience
• Review and reconcile accounts receivable balances
• Improve customer satisfaction through effective and compliant billing practices
• Maintain and develop systems to support financial operations
• Set operational goals and strategies for the department
• Ensure operational goals and strategies are accomplished through planning, implementing, and directing of system, programs, and staff productivity

Requirements

• Associate degree or equivalent work experience in business, accounting, health, or public administration, management, or a related field
• A minimum of two years supervisory and development responsibilities or three years of healthcare experience

Preferred Qualifications

• Bachelor’s degree
• At least two years of Patient Financial Services leadership experience
• Experience with Lean and Kaizen Tools preferred

Skills

• Working knowledge in patient registration, billing, accounts receivable (AR), and cash management
• Familiarity with medical terminology and coding (CPT-4 and ICD-10-CM)
• Familiarity with health insurance practices and industry regulatory requirements
• Knowledge of government and third-party regulations, HIPAA, billing requirements, insurance processing, and medical terminology and coding (CPT-4 and ICD-9-CM)
• Ability to handle multiple priorities, ambiguity, continuous change, and stressful situations
• Strong leadership, organization, team building, and management skills
• Exceptional written and verbal communication skills
• Proven leadership skills in organizing, planning, providing support, and supervising an operation and its staff
• Leadership skills in motivating cross-departmental teams' performance towards excellence and developing team concepts and consensus-building management styles
• Analytical ability to assess situations and choose patient-friendly, efficient, cost-effective solutions
• Ability to conceptualize workflow, develop plans, and implement appropriate actions
• Ability to teach others

Benefits

Park Nicollet offers a competitive benefits package, including medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic, and much more!