Supervisor Patient Financial Services

Job Summary

The supervisor is a member of the Company's leadership team, serving under the direction of the finance department and assisting with the general leadership, administration, and management of the departments. The supervisor will lead the department in a collaborative style that emphasizes teamwork and customer service.

Responsibilities

The supervisor is expected to assist the financial management team in all five areas of responsibility:

• Lead, administer, and manage the departments:
  • Consistently applies company policies.
  • Implement and evaluate department procedures.
  • Communicate effectively through written and verbal methods.
  • Assist the staff to develop goals, objectives, and strategies consistent with the corporate direction.
  • Plan for budget development by formulating budget requests.
• Recommend employment and assignment for the staff; supervise and evaluate the performance of the staff members to provide specific feedback to the staff to encourage continuing improvement in performance:
  • Identify and recognize each employee's contributions to the facility.
  • Design processes, when necessary to enable staff members to correct deficiencies in their performance.
  • Provide written evaluations that describe the employee's achievement of performance goals.
• Demonstrate commitment to staff, promote a positive climate. Encourage staff development:
  • Adapt leadership style to fit the needs of the staff.
  • Help staff members to attain a feeling of satisfaction in their work.
  • Encourage excellence in the staff performance through constructive suggestions.
  • Practice preventative discipline by means of open communication with the staff, based on clearly stated expectations.
• Continue professional preparation and training:
  • Understand billing, collections and accounts receivable management.
• Communicate and cooperate with other supervisors and administrative team members to achieve all facility goals.
• Perform any other duties necessary in the operation of the department and/or the facilities.
• Complete required Healthstream courses.

Supervisory Responsibilities

Manages one subordinate supervisor who supervises a total of 6-8 employees in the Customer Service, Registration and Cashier Office. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises 20-23 non-supervisory employees.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

Minimum Qualifications

• Associate's Degree
• One to three months related experience and/or training; or equivalent combination of experience and training
• Previous experience in physician accounts receivable management and staff supervision

Schedule

• Work Shift: Day
• Scheduled Weekly Hours: 40
• Department: Patient Accounts