Supervisor, Patient Access - Revenue Cycle

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description (About the role) and Responsibilities list, Requirements/Qualifications (education/experience), Skills (interpersonal, communication, problem solving, insurance knowledge, computer experience). No explicit Benefits, Pay, Schedule details beyond shift info: "all shifts (daylight, evening, and overnight) and days (weekdays, weekends, and holidays) would be required as needed... Primarily, shifts will be evening from 12:00pm-8:30pm, working Monday through Friday." That's schedule info. So we can include a Schedule section with that detail. No explicit Pay or Benefits. So omit those. We need to remove boilerplate: EEO etc. Also remove duplicated lines. Ensure we preserve all substantive info. Structure: maybe

About the role

... description

. Then

Responsibilities

• ... each bullet

. Then

Requirements

maybe combine education/experience. Could also have Qualifications. The instruction says use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. Likely include Requirements and Qualifications separate? The posting has education/experience requirement; could be under Requirements. Also maybe Qualifications could be same. But we should not create thin sections. Better to combine education/experience into Requirements, and Skills into Skills section. Qualifications maybe not needed if we already have Requirements. But we could include Qualifications for licensure/certifications: "ACT 34". That's a clearance. Could be under Qualifications. Let's decide: Sections: About the role, Responsibilities, Requirements, Skills, Schedule. Also maybe Qualifications for licensure. But we need to avoid thin sections. The licensure is one line; could be part of Requirements. I'd put Requirements covering education/experience and licensure. Skills separate. Schedule separate. Thus output:

About the role

UPMC is looking to hire a full-time Supervisor to lead the Patient Access staff at UPMC Passavant Cranberry Hospital as well as assisting with support at Passavant McCandless. For this position, all shifts (daylight, evening, and overnight) and days (weekdays, weekends, and holidays) would be required as needed to help maintain staffing levels. Primarily, shifts will be evening from 12:00pm-8:30pm, working Monday through Friday. As the Supervisor, you will perform a wide variety of functions depending on the needs of the department. You will be responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. In this role, you will need to ensure that methodologies, policies, and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. The Supervisor demonstrates the philosophies and core values of UPMC in the performance of duties.

Responsibilities

• Perform in accordance with system-wide competencies/behaviors.
• Perform other duties as assigned.
• Oversee the 24/7, including weekends and holidays, operations of the on-site Arrival staff, which includes on call coverage, working vacant shifts, call offs and absences.
• Complete department schedule, weekly time/attendance and monitor PTO requests to ensure staffing coverage.
• Manage overtime, keeping within budgetary requirements.
• Participate in new associate meet & greets and interviews, working with Talent Acquisition to finalize the hiring process.
• Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
• Develop and update work-specific procedural and policy documentation.
• Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.
• Foster an environment that encourages associate growth and development.
• Serve as a coach, mentor, team builder and facilitator.
• Provide on-call support to staff in the event of problems and/or staffing concerns.
• Serve as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met.
• Identify problems; define alternatives and recommend practical efficient solutions.
• Participate in assigned committees, special project task and work groups as directed by department management.
• Represent department in the absence of the manager.
• Make effective decisions within the scope of delegated authority.
• Responsible for training new associates and provide ongoing education and communication to staff.
• Review to ensure 100% compliance with uLearn requirements is met.
• Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed.
• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
• Incorporates acts of dignity and respect in daily interactions, utilizing & modeling AIDET + Promise.

Requirements

Bachelor's in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required. Strong interpersonal and communication skills and ability to effectively problem-solve and make independent decisions. Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans. Prior working experience on personal computers and various office equipment. Licensure, Certifications, and Clearances: ACT 34.

Skills

Strong interpersonal and communication skills; problem-solving and independent decision-making; knowledge of insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans; proficiency with personal computers and office equipment.

Schedule

All shifts (daylight, evening, overnight) and days (weekdays, weekends, holidays) required as needed; primarily evening shifts from 12:00 pm–8:30 pm, Monday through Friday.

Check for duplication: The Skills paragraph repeats some content from Requirements; but we need to preserve all substantive info. It's okay to have some overlap as long as we don't invent. However we might be duplicating interpersonal/communication skills etc. That's okay because it's in the original. But we could avoid duplication by moving those to Skills only and not repeat in Requirements. However the instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we remove from Requirements, we lose that detail unless it's elsewhere. We have it in Skills. So we could keep it only in Skills and not repeat in Requirements. But the Requirements paragraph originally includes "Strong interpersonal and communication skills and ability to effectively problem-solve and make independent decisions." That's a requirement. If we move it to Skills, we still preserve it. So we can omit from Requirements to avoid duplication. However we must ensure we don't lose any other requirement like education/experience, insurance knowledge, computer experience, ACT 34. Those we keep. Thus adjust Requirements to only education/experience, insurance knowledge, computer experience, ACT 34. Skills to include interpersonal/communication, problem-solving, insurance knowledge, computer experience (maybe duplicate insurance knowledge and computer experience but okay). Could also keep them only once. Let's keep Skills: interpersonal/communication, problem-solving, decision-making. Keep insurance knowledge and computer experience in Requirements only. But the original also includes insurance knowledge and computer experience as part of requirements. It's fine to have them only there. Thus final:

About the role

... (as before)

Responsibilities

... (list)

Requirements

Bachelor's in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required. Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans. Prior working experience on personal computers and various office equipment. Licensure, Certifications, and Clearances: ACT 34.

Skills

Strong interpersonal and communication skills; ability to effectively problem-solve and make independent decisions.

Schedule

All shifts (daylight, evening, overnight) and days (weekdays, weekends, holidays) required as needed; primarily evening shifts from 12:00 pm–8:30 pm, Monday through Friday.

Check we didn't miss any substantive info: The original also mentions "technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates." That's in responsibilities (we have staff direction and development etc? Actually we didn't include those explicitly. We need to ensure we included all responsibilities bullets. Let's verify the responsibilities list we created includes those items. Original responsibilities paragraph: "As the Supervisor, you will perform a wide variety of functions depending on the needs of the department. You will be responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. In this role, you will need to ensure that methodologies, policies, and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. The Supervisor demonstrates the philosophies and core values of UPMC in the performance of duties." Then the list after "Responsibilities:" includes many bullets. We need to ensure we captured "technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates." Those are not explicit bullets but are part of the introductory sentence before the list. We must include them somewhere. We could incorporate them as bullets or as part of the responsibilities section prose. Since we are using a list for responsibilities, we should add those as bullets. Let's add bullets for each: technical support; cognizant skills required for other roles in the department; staff direction and development; leadership; accountability for key performance indicators; quality improvement; continuing education activities; supervision of associates. Also the sentence about ensuring methodologies, policies, procedures deployed to guarantee highest quality standards with extraordinary customer service as the goal is covered by bullet "Develop and update work-specific procedural and policy documentation." and maybe "Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution." but we might add a bullet about ensuring methodologies, policies, procedures deployed to guarantee highest quality standards with extraordinary customer service as the goal. However we can consider that covered. But to be safe, we can add a bullet: "Ensure methodologies, policies, and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal." Also "The Supervisor demonstrates the philosophies and core values of UPMC in the performance of duties." Could be covered by bullet "Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and