Supervisor, Patient Access – Regionalized Scheduling

About Our Client

The organization operates in the healthcare sector, focusing on expanding access to quality care through physical therapy, occupational therapy, speech-language pathology, and athletic training services. It addresses challenges in healthcare access by providing professional development and fostering a supportive community for clinicians. The organization has received recognition as a top workplace, indicating a commitment to employee satisfaction and growth.

About the Opportunity

The SUPERVISOR, PATIENT ACCESS – REGIONALIZED SCHEDULING role is responsible for overseeing scheduling operations across a defined geographic area. This position drives consistent execution of scheduling workflows, template management, and enhances the patient experience. The supervisor supports operational performance, coaching, and standardization across all clinics within the assigned district, ensuring alignment with organizational goals and improving scheduling accuracy and efficiency.

Responsibilities

• Manage hiring, staffing, training, scheduling, and performance of scheduling staff within the district.
• Conduct regular check-ins, performance evaluations, and skill development for the scheduling teams.
• Ensure alignment of district goals with organizational KPIs.
• Oversee day-to-day scheduling operations and adherence to standardized workflows.
• Monitor compliance with scheduling accuracy, service levels, and productivity standards.
• Support resolution of operational gaps in collaboration with regional leaders.
• Conduct audits to ensure performance standards.
• Provide support during call surges or staffing shortages.
• Ensure patient-centered scheduling interactions and address patient feedback.
• Collaborate with clinic operations to improve scheduling and patient readiness.
• Track and report district KPIs related to scheduling.
• Utilize data to identify workflow improvements.
• Support implementation of best practices from enterprise or regional initiatives.
• Ensure compliance with privacy and quality standards.
• Partner with clinic managers and regional teams for coordinated scheduling activities.
• Deliver training and ongoing competency development for scheduling staff.
• Maintain documentation and tools to support team performance.
• Support workforce planning and staffing models.
• Provide regular updates and improvement plans to management.
• Assist with change management for new tools and processes.

Requirements

• Bachelor’s degree in healthcare administration, business, finance, or related field, or equivalent experience.
• Minimum of 2 years experience in patient access, scheduling operations, or outpatient healthcare operations.
• Strong knowledge of scheduling protocols, template management, and call center workflows.
• Excellent communication, analytical, and problem-solving skills.
• Experience with Epic or similar EMR platforms preferred.
• Supervisory experience in medical office or call center preferred.
• Ability to use computer systems, telephony platforms, and EMR software extensively.
• Capability to work remotely with consistent attendance and schedule adherence.

Schedule

Ability to work full time within 7am-7pm EST Monday to Friday.

Pay

Pay Range: $23-25 per hour, considering factors such as background, experience, and work location, with potential for salary growth within the position.