Supervisor, Patient Access & Pre-Access

Ensemble Health Partners · Fredericksburg, VA · 1 mo ago

Healthcare$47k/yrFull-time

The Opportunity

Career opportunities available.
Incentives offered:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement

Pay

$47,400.00 annually, final compensation based on experience.

Schedule

This is an on-site position in Fredericksburg, VA.

About the Role

Oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals.

Responsibilities

Coordinates all registration duties with direct and indirect reporting employees.
Ensures registration and pre-registration duties are completed daily.
Provides training for staff.
Maintains productivity and communicates with staff.
Monitors daily productivity and communicates with staff.
Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
Responsible for upfront collection process tracking and monitoring.
Assigns goals and provides coaching and corrective action as appropriate.
On-call rotation which includes days, nights, and weekends as necessary.
Assists with developing department processes and procedures.
Conducts staff training, education, and development.
Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
Acts as a resource person for staff and ancillary departments.
Holds self and others accountable for behaviors that promote service excellence.
Manages assigned projects regarding implementing, tracking, and process changes.
Reports to Patient Access Leadership routinely for monitoring.
Participates in daily facility activities as assigned by Patient Access Leadership.
Gathers statistical information of assigned.
Works in the department as needed in designated areas.
Assists with staff evaluations.
Maintains time/attendance system.
Attends facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

Requirements

Essential Job Functions:

Requires 1 to 3 years of supervisory experience in healthcare or business field.
Requires a 2-year or 4-year degree in healthcare or related field.
Requires knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
Requires advanced usage of AI and the management of teams using AI to lean into process and technological improvements.

Qualifications

Knowledge, Skills and Abilities:

Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
Advanced usage of AI and the management of teams using AI to lean into process and technological improvements.

Skills

Required Skills:

Ability to lead/direct others.
High degree of analytical ability.
Working knowledge of Microsoft Office.

Benefits

Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.