Supervisor, Patient Access & Pre-Access

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

About the role

The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. Handles and solves problems related to the area of assignment while maintaining a working knowledge of functions in the area of responsibility. Works in conjunction with the Patient Access Manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks necessary to ensure compliance and excellent customer service. Assists the Patient Access Manager with day-to-day operations.

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily.
• Provides training to staff and monitors daily productivity, communicating performance to staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary (daily, weekly, monthly, quarterly, annually, or as requested).
• Assigns and coordinates staff schedules, including scheduling rotation, time off, and call-offs, ensuring compliance with organizational policies while minimizing overtime and maximizing productivity.
• Responsible for upfront collection process tracking and monitoring, assigning goals, and providing coaching and corrective action as appropriate.
• Participates in an on-call rotation, including days, nights, and weekends, providing administrative and educational guidance to staff via telephone. May be required to fill in for call-offs, staffing issues, or unexpected volumes.
• Assists with developing department processes and procedures, conducting staff training, education, and development. Performs audits to ensure acceptable performance and provides continual coaching and education.
• Acts as a resource person for staff and ancillary departments, promoting excellent customer service for both internal and external customers. Holds self and others accountable for service excellence.
• Manages assigned projects related to implementing, tracking, and process changes, reporting routinely to Patient Access Leadership.
• Participates in daily facility activities as assigned, gathering statistical information and working in the department as needed in designated areas.
• Assists with staff evaluations and maintains the time/attendance system.
• Attends facility meetings as required to ensure process alignment and effective communication between the clinical team and Ensemble.

Requirements

• High School Diploma or GED.
• Certified Healthcare Access Management (CHAM) or Certified Revenue Cycle Representative (CRCR) certification.

Qualifications

• 2-year/Associate Degree or 4-year/Bachelor’s Degree preferred.
• 2-3 years of supervisory experience in healthcare or business field preferred.
• Ability to lead and direct others with a high degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, verification, and/or hospital billing.
• Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements, including exploration, experimentation, and application of AI.

Skills

• Decision Making: Makes decisions by gathering, analyzing, and interpreting information; establishes clear decision criteria, generates and evaluates alternatives, and makes timely decisions.
• Courage: Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action despite opposition or fear.
• Influencing: Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
• Coaching & Developing Others: Partners with individuals to support their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance.
• Emotional Intelligence: Establishes and sustains trusting relationships by accurately understanding and interpreting emotions (own and others’) and adapts behaviors to accomplish intended results.
• Creating an Inclusive Environment: Makes decisions and initiates action to ensure policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Career advancement opportunities.
• Professional certification relevant to the field.
• Quarterly and annual incentive programs for high performers.

Pay

$47,400 - $59,250/year based on experience.

Schedule

This is an on-site role at HSHS - St. Joseph's Hospital - Breese. The position may require participation in an on-call rotation, including days, nights, and weekends.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.