Supervisor, Patient Access & Pre-Access

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

About the role

The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards. Provides coaching and performance feedback, resolves complex patient and operational issues, and partners with clients to optimize front-end processes. Plays a key role in overseeing onboarding, training, and continuous development of staff, while driving initiatives that improve patient satisfaction and operational efficiency. Provides comprehensive support for client needs and assumes additional duties aligned with business priorities.

Responsibilities

• Oversee daily operations of the patient access/pre-access team to ensure efficient workflows and staff performance.
• Manage scheduling and monitor KPIs to meet revenue cycle goals.
• Ensure compliance with regulatory and organizational standards.
• Provide coaching and performance feedback to team members.
• Resolve complex patient and operational issues.
• Partner with clients to optimize front-end processes.
• Oversee onboarding, training, and continuous development of staff.
• Drive initiatives to improve patient satisfaction and operational efficiency.
• Provide comprehensive support for client needs.
• Assume additional duties aligned with business priorities.

Company Achievements

• Five-time winner of “Best in KLAS” (2020-2022, 2024-2025).
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024).
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle (2019-2024).
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024).
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance (2020, 2022-2023).
• Energage Top Workplaces USA (2022-2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023-2024).

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Culture rooted in collaboration, growth, and innovation.
• Professional development through certifications and tuition reimbursement.
• Quarterly and annual incentive programs for recognition and rewards.

Ensemble is an equal employment opportunity employer. Compensation decisions consider geographic location, knowledge, skills, relevant experience, education, licensure, internal equity, and time in position.