Supervisor Patient Access

About the role

Supervises the day-to-day operations of their assigned Patient Access department. Monitors and supervises the department specific workflows in accordance with organizational policy. Monitors and supervises the work activity of assigned staff.

Shift: Full Time, Days, 10:00 a.m. to 6:00 p.m. (Mon-Fri), with schedule flexibility based on department needs and participation in a rotating weekend on-call schedule.

Responsibilities

• Ensures that the department functions run efficiently and effectively by overseeing day to day functions, scheduling staff and expediting problems.
• Ensures accurate financial and demographic information has been obtained and properly entered into the appropriate records.
• Coordinates with medical/clinical and administrative staff to ensure appropriate arrival, registration, and pre-service responsibilities of patients and compliance with third party payers and other regulations are complete.
• Supervises Patient Access department responsibilities.
• Develops, revises, and maintains area specific policies and procedures, evaluates and monitors goals and objectives, promotes LDMS standards for process improvement and quality assessments, and monitors safety, environmental and infection control standards.
• Promotes the active engagement of all employees and supports recognition of staff accomplishments.
• Investigates and follows up on SRS/CRS and reports from patients and department concerns, auditing when necessary.
• Oversees the reporting process for their assigned Patient Access department.
• Resolves errors, exceptions and unreconciled items promptly.
• Plans, conducts and supervises assigned projects.
• Selects, trains/orients, assigns staff, evaluates performance on a monthly/quarterly and annual basis, prepares and/or assists with work schedules, provides training and continuing education of staff and initiates/makes recommendations for personnel actions.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attends meetings as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

• High School Diploma or GED (minimum education)
• 2 years supervisory experience (required work experience)
• Excellent communication, interpersonal, supervisory and computer skills (required knowledge, skills, and abilities)

Benefits

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy