Supervisor Patient Access

Location: Coconut Point - 23450 Via Coconut Point, Estero, FL 33928 | Department: Registration Services | Work Type: Full Time

Responsibilities

• Directly supervises the daily operations of the Emergency Department Patient Access Staff for the assigned campus to achieve financial goals.
• Assists in supervising Patient Access staff at other Registration entry points at the assigned facility.
• Collaborates with other leaders, clinicians, and physicians within the campus/location(s).
• Ensures Patient Access processes for all payer classifications operate efficiently and effectively (pre‑registration, registration, insurance verification, time‑of‑service collections).
• Ensures each patient encounter is compliant with applicable regulations and contractual obligations per payer classification.
• Supervises identification of patients for referral to financial counseling programs (Medicaid, Medicare, Disability, other funding sources).
• Monitors staff performance to ensure quality outcomes and identify training opportunities.
• Trains and supervises Patient Access staff to ensure compliance with EMTALA, Red Rules, debt collection laws, and government regulations for Medicare and Medicaid participation.
• Performs duties in a fast‑paced, emotionally‑charged emergency clinical environment.
• Develops and maintains staffing schedule for 24/7 department coverage.
• Manages Patient Access staff to enhance patient satisfaction by fostering a patient‑focused, compassionate culture regarding healthcare debt.
• Maintains all assigned budgets and participates in adherence to budget targets.
• Serves as a role model in work ethic, values, leadership, and customer service, demonstrating genuine concern for patients and the community.
• Manages requirements related to appropriate internal controls over accounts receivable and cash receipt functions.

Requirements

• Educational: Associate’s degree preferred; two years of formal education or training beyond high school required.
• Experience: Minimum 3 years in Patient Registration/Business Office or Business Office.
• Licensure: Not required.
• Certifications/Registration: Preferred certification through NAHAM or AAHAM.

Pay

$23.57 – $31.83 per hour (minimum to midpoint)

Schedule

Shift 1: 8:00 AM to 4:30 PM