Supervisor Patient Access

About the role

This position functions as a mid-level manager with daily operational responsibilities for a patient access team that supports multiple clinic and hospital departments for both professional and hospital services. The position directly supervises frontline staff in a variety of capacities within Patient Access. Additionally, the Supervisor is responsible for ensuring registration is conducted efficiently and in a high quality manner to meet financial goals and adhere to compliant billing and point of service collections regulations.

Responsibilities

• Educates assigned clinical departments on Patient Access operations.
• Provides consultation services to clinic departments related to improved revenues, and advocate for patient and customer satisfaction.
• Provide general guidance to staff on Patient Access protocols.
• Independently, or in collaboration with other teams, develops and implements procedures to optimize revenue generation.
• Document new or revised procedures and ensures staff and clinical departments are aware of and properly trained in all procedures.
• Manages team projects and participate in intra-departmental projects.
• Lead or serve on recurring task force teams, project workgroups, special projects, and Patient Access leadership meetings.
• Develops and implements process improvement plans.
• Manages Patient Access as it relates to patient registration and point of service collections for the assigned clinical departments.
• Ensures that all patient access related issues, including insurance and registration issues are reviewed, researched, and resolved.
• Participates in staff recruitment, hiring, onboarding, and orientation.
• Selects and appraises employees.
• Conducts performance evaluations and employee discipline in accordance with UNCHCS policies and procedures.
• Ensures staff is appropriately trained.
• Works closely with both departmental and system operational trainers.
• Collaborates with management to perform routine and ad hoc analyses, audits, reporting, and workflow studies as required to ensure revenue optimization.
• Analyzes findings and presents to clinic department and management.
• Works closely with Patient Access QA Team to ensure quality registrations, reduce registration-related denials, and prevent revenue loss.
• Provides input to department budget process and monitors to ensure fiscal accountability.
• Collaborates with management to establish and monitor department goals, metrics, and established productivity measures.
• Serve as liaison between Patient Access and assigned clinical departments.
• Develop and maintain strong working relationships with Clinical Department Chairs, Clinic Administrators, Division Chiefs, Clinical Faculty, and Patient Access and UNCHCS senior level executives.
• Represent UNC Patient Access in clinical department and committee meetings.
• Assists in developing standard registration processes that are adhered to across the system.
• Supervises the operations of a cross-disciplinary team for assigned areas in accordance with established standards and procedures.
• Provides direction and oversight to subordinates.
• Ensures staff complies with relevant regulations, policies and certifications.
• Maintains employee schedules and attendance records.

Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Associate's degree in Accounting, Business Administration, Health Administration or related field preferred or equivalent combination of education, training and experience.
• If an Associate's degree: Two (2) years of relevant experience.
• If a High School diploma or GED: Five (5) years of relevant experience.

Qualifications

• Strong customer service skills/experience.
• Proficient in time management with superior prioritization skills.
• Must be self-motivated and detail oriented with strong analytical and critical-thinking skills.
• Effective verbal and written communication skills with the ability to professionally present information.
• Understanding of overall hospital revenue cycle functions.

Schedule

Variable hours. This position will oversee multiple Outpatient Rehab locations across the Triangle and will include travel between locations. Work Assignment Type: Onsite.